IT Service Desk Team Lead — Hands-On Leadership

Cambridge Consultants; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global technology consultancy in Cambridge is seeking an IT Service Desk Team Lead to enhance IT support experiences for staff. This role combines leadership and hands-on technical skills, focusing on service improvement and incident management. Candidates should have experience in IT support leadership and a strong commitment to user-focused service delivery. The position requires mostly on-site work and the ability to obtain a Security Check level security clearance.

Qualifications

• Proven experience in a Service Desk or IT support leadership role.
• Strong understanding of incident, request, and escalation management.
• Excellent communication skills with a user-focused approach.

Responsibilities

• Provide day-to-day leadership and development for Service Desk colleagues.
• Act as escalation point for complex issues.
• Own and manage Service Desk operations.

Skills

Service Desk Leadership

Incident Management

Communication Skills

User-focused Mindset

Operational Improvement

Job description

A global technology consultancy in Cambridge is seeking an IT Service Desk Team Lead to enhance IT support experiences for staff. This role combines leadership and hands-on technical skills, focusing on service improvement and incident management. Candidates should have experience in IT support leadership and a strong commitment to user-focused service delivery. The position requires mostly on-site work and the ability to obtain a Security Check level security clearance.