Service Desk / Helpdesk / 1st Line Support Analyst

TieTalent; Brighouse; On-site; GBP 30,000; Full time

Job summary

A leading company in West Yorkshire seeks a Service Desk Analyst to provide 1st line support. The role involves resolving user queries and incidents, requiring strong technical skills in Windows and excellent customer service abilities. With a salary up to £30,000 and great career prospects, this position offers a supportive work environment and modern facilities.

Benefits

Free Parking

Excellent Benefits

Qualifications

• Minimum of 12 months experience in a similar role.
• Strong verbal communication and organizational skills.

Responsibilities

• Resolve incidents and user queries via ticketing systems.
• Diagnose and troubleshoot hardware and software issues.

Skills

Customer Service

Communication

Problem Solving

Tools

Windows 11

Office 365

Active Directory

Windows Server

Job description

About

Service Desk Analyst / 1st Line Support Analyst - to £30,000 (DOE) Huddersfield, West Yorkshire

• Multi-million family-run business where core values are key to their staff. They have a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum of 12 months experience, superb customer service skills, and excellent communication skills supporting both internal and external customers and infrastructure teams.

Role Responsibilities

As a Service Desk Analyst / 1st Line Support / Helpdesk Analyst, you will have technical knowledge and experience of Windows 11, Office 365, Active Directory, and Group Policies. Ideally, you will also have experience with Windows Server. Your responsibilities include resolving incidents, user queries, and faults via ticketing systems to SLA standards, escalating cases to relevant support teams when necessary. You should possess good problem-solving and diagnostic skills, experience troubleshooting hardware issues, and repairing laptops, desktops, and printers. The ability to diagnose and resolve various software issues, along with strong verbal communication, customer service, and organizational skills, is essential.

Working Hours & Benefits

Monday to Friday, 9 am - 5 pm, with an on-call rota. This role offers the chance to work in a modern building for a market-leading, forward-thinking organization with excellent career prospects, a basic salary up to £30,000 (DOE), free parking, and superb benefits.

Location

This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire.

Additional Information

Fusion People are committed to promoting equal opportunities regardless of age, gender, religion, belief, race, sexuality, or disability. We operate as an employment agency and employment business. A wide selection of vacancies can be found on our website.

Nice-to-Have Skills

• Active Directory
• Windows Server

Work Experience

• Systems Administrator

Languages

• English