CMS Support Analyst

Movera; Stockport; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic support team at a leading technology-driven firm where you'll provide crucial front-line support for a Case Management System. Your role will involve troubleshooting, incident management, and contributing to continuous improvement efforts. Enjoy a supportive work environment with generous benefits including hybrid working, extra holidays, and more.

Benefits

23 days holiday + 2 extra days

Hybrid working

Day off for your birthday

Free conveyancing legal fees

Moving home days off

Volunteering days

Retailer discounts

Refer a friend bonuses

Qualifications

• Knowledge of Case Management Systems, particularly Visualfiles.
• Strong spoken and written communication skills.

Responsibilities

• Troubleshoot technical issues and manage incidents from start to finish.
• Document support calls in our knowledge base for future referral.
• Assist with troubleshooting when required.

Skills

Communication

Problem Solving

Technology Aptitude

Tools

Visualfiles

SOS

Job description

Are you a natural problem-solver with a knack for technology and a passion for helping others? At Movera, our Case Management System (CMS), Visualfiles (VF), is central to the smooth operation of our teams. As a vital member of our CMS Support Desk, you'll provide crucial front-line support for your colleagues VF needs.

The Role:

From expertly troubleshooting technical issues to navigating intricate legal workflows, you'll play a key role in ensuring everyone has the tools they need to succeed. You'll manage incidents from start to finish, using your skills in communication – whether by phone, screen sharing, or email – to provide effective and timely resolutions.

Collaborating within a supportive team of fellow Support Desk Analysts, you'll have the opportunity to hone your prioritization skills, and escalate incidents to team members or our dedicated VF Development Team.

Beyond day-to-day support, your insightful observations will contribute to our continuous improvement efforts by identifying systematic challenges and highlighting opportunities to enhance our workflows.

If you're ready to make a real difference by empowering your colleagues with exceptional technical support, we'd love to hear from you!

Who Are We:

Movera is a flourishing platform business that brings together ambitious home moving brands from across the sector. Built on the heritage and passion of experienced legal services businesses including ONP Solicitors and Cavendish Legal Group, brought together to transform the moving market for the better. Our vision is to create moving and remortgaging experiences to be celebrated – not tolerated.

Key Responsibilities:

• Deal with calls raised by colleagues in relation to VF workflows, the Digital Journey (utilising our mobile application) and other calls as appropriate
• Prioritise and escalate calls to the relevant teams in the Technology department or the wider business
• Create new users and logins for supporting systems (Land Registry, Lender portals etc.)
• Raise repeat support calls to line manager or Help Desk Manager so that they can be prioritised and resolved permanently
• Work with other team members on support calls to share knowledge
• Document support calls in our knowledge base for future referral
• Assistance with troubleshooting when required

Person Specification:

Required Skills:

• Knowledge of Case Management Systems (particularly Visualfiles)
• An aptitude for technology and keen to make improvements to the systems
• Ability to prioritise your own workload, in accordance with SLA’s
• Ability to work independently once trained
• Strong spoken and written communication skills

Desirable skills:

• Understanding of Legal accounts systems (particularly SOS)
• Experience in previous support or development role
• Knowledge of the Conveyancing process

This is an exciting opportunity to join a technology-driven firm where your expertise and effort is truly valued!

What we offer:

We aim to reward your hard work generously. You’ll be greeted in our offices with great coffee, fruit and biscuits to keep you going, alongside all the benefits listed below, plus much more.

• 23 days holiday + 2 extra religious/cultural days
• Hybrid working
• Day off for your birthday!
• Free conveyancing legal fees
• Moving home days off
• Volunteering days
• Retailer discounts and frequent socials
• Refer a friend bonuses

Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job and strive to create a positive and supportive work environment.

At Movera, we celebrate diverse backgrounds, experiences, and perspectives. We strive to create an environment where everyone feels valued, heard, and empowered. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. If you need any support during the application process, please let us know.

DBS and Financial Checks: We are committed to creating a safe, secure, and trustworthy workplace for everyone. As part of this commitment, all employment offers are subject to successful completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks help us maintain the highest standards of integrity and compliance while ensuring the well-being of our employees and clients. Rest assured, all checks will be carried out with care and in full accordance with relevant data protection laws.