Trainee Support Analyst

TN United Kingdom; Ripon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading specialist trade merchant as a Trainee Support Analyst in Ripon. In this full-time hybrid role, you will support employees with IT issues, ensuring exceptional customer service. Ideal for those with a customer service background or an interest in IT. Enjoy competitive salary and benefits while developing your career.

Benefits

Annual leave increasing with service

Generous pension scheme

Potential to earn bonuses

Enhanced maternity/adoption leave

Healthcare access

Cycle to Work scheme

Online and high street discounts

Qualifications

• Experience in customer service required.
• Previous IT experience or keen interest in IT.

Responsibilities

• First point of contact for IT issues.
• Support staff via phone, email, and live chat.
• Liaise with IT teams and third parties.

Skills

Customer Service

Team Player

Job description

Social network you want to login/join with:

So, who are we? We are Wolseley- a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Trainee Support Analyst based in Ripon you’ll be responsible for:

• Being the first point of contact for all in house IT issues, supporting employees with their IT issues
• Working to a rota to support our staff via phone, email, live chat and the self-service portal
• Liaising with IT teams internally, sending more complex issues over to the second line team
• Forming and maintaining relationships with third parties and suppliers, liaising with them on a regular basis

This is a full-time, permanent hybrid role working 40 hours per week Monday to Friday –

And here’s what we’d like you to have:

• Experience in a customer service background and to be able to provide exceptional customer service to our staff
• The ability to liaise with and form relationships with Wolseley employees across the business when supporting them with IT issues
• Previous IT experience or a keen interest in starting a career in IT
• To be a team player and support where needed

We look forward to receiving your application!