Service Desk Engineer

Harris Global; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Service Desk Engineer to enhance their IT support for financial services. In this role, you will be the first point of contact for IT issues, providing exceptional technical support to both office-based and remote employees. Your responsibilities will include troubleshooting, managing service desk tickets, and contributing to IT projects. This role is perfect for someone with strong 1st and 2nd line support experience, particularly in financial services, and excellent customer service skills. Join a dynamic team and make a significant impact on the IT experience of users!

Qualifications

• Strong 1st and 2nd line support experience in financial services.
• Excellent troubleshooting skills with Microsoft 365 and Windows OS.

Responsibilities

• Provide first line technical support via phone, email, and Teams.
• Diagnose and resolve IT issues, escalating when necessary.
• Log and manage service desk tickets for timely resolutions.

Skills

1st Line IT Support

2nd Line IT Support

Microsoft 365

Windows OS

Microsoft Teams

Active Directory

Customer Service

IT Security Best Practices

Job description

Direct message the job poster from Harris Global

Harris Global are currently on the lookout for a Service Desk Engineer to join our Financial Services client on a permanent basis.

You will provide excellent technical support, acting as the first point of contact for IT issues. You will troubleshoot technical problems, resolve user queries, and ensure a seamless IT experience for both office based and remote employees. You will also contribute to IT projects and escalate complex issues when necessary.

Candidates must have strong 1st and 2nd line support experience and excellent customer facing skills. Candidates who have worked in financial services, insurance or law will be favoured.

Key Responsibilities:

• Provide first line technical support via phone, email, and Microsoft Teams
• Diagnose and resolve IT issues, escalating where necessary
• Log and manage service desk tickets, ensuring timely resolutions
• Support both office based and remote users with access and system related queries
• Configure and deploy hardware, software, and networks
• Maintain IT inventory records and ensure secure disposal of outdated equipment
• Monitor IT systems and network services, responding to alerts as needed
• Assist in IT procurement and contribute to IT projects

Key Skills:

• Strong experience in 1st and 2nd Line IT Support within financial services
• Strong troubleshooting skills with Microsoft 365 (SharePoint, OneDrive, Teams) and Windows OS
• Experience with Microsoft Teams telephony and Active Directory
• Excellent customer service and communication skills
• Ability to work independently and prioritise tasks in high-pressure environments
• Strong understanding of IT security best practices and compliance requirements

If you think the above matches your skillset, please apply now!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Financial Services

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