IT Support Engineer / Service Desk Technician / Second Line

AWD online; London; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established industry player in IT services is seeking a Second Line IT Support Engineer. This role offers a dynamic work environment where you will provide essential support and troubleshooting for hardware and software issues. You will engage in exciting projects, from network installations to software upgrades, while enhancing your skills in a supportive team. If you thrive in a fast-paced setting and have a passion for IT, this opportunity will allow you to grow your career while delivering top-notch service to clients across London. Join a company that values your contributions and offers career progression opportunities.

Benefits

Career Progression Opportunities

Benefits

Qualifications

• Previous commercial experience in a remote IT Help Desk and Deskside Support.
• Solid experience in troubleshooting desktop and server problems.

Responsibilities

• Provide remote helpdesk support and onsite support for clients in London.
• Involve in project management and IT network installation projects.

Skills

Troubleshooting

Customer Service

Communication Skills

Remote IT Help Desk Experience

Desktop and Server Problem Solving

Consultative Background

Education

MCSE or equivalent qualification

Tools

Microsoft Operating Systems

Microsoft Exchange

Microsoft SQL Server

Symantec Backup Exec

Veeam Backup

Dell SonicWALL Firewall/VPN

Job description

Second Line IT Support Engineer / Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware / software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. is required for a well-established IT Company based in London. (The offices are a few minutes’ walk from Holborn Station).

SALARY: up to £35,000 per annum (depending on experience) + Benefits

LOCATION: London (This is an Office based role with site visits in and around London)

JOB TYPE: Full-Time, Permanent

** Career Progression Opportunities **

JOB OVERVIEW

We have a fantastic new job opportunity for a Second Line IT Support Engineer / Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware / software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc.

Working as the Second Line IT Support Engineer / Technical Service Desk Technician your time will be split by providing remote helpdesk support, project work and onsite support for clients in London.

As the Second Line IT Support Engineer / Technical Service Desk Technician you will also have the opportunity to get involved with on-site problem solving, IMAC (installations, moves and changes) and project management (after training if required), which will involve liaising with the customer, project planning and time and resource allocation. Projects range from IT Network Installation Projects, Firewall Installs, Software and Hardware Upgrades and PC Installs through to installation of complete green field implementations comprising of comms links, networking, server cabinets, PCs and servers.

The ideal candidate will have a solid background in supporting, installing and troubleshooting IT Networks both remotely and onsite covering Routers, Switches, Hubs, Firewalls, LAN / WAN etc.

As a successful candidate, you will have a great chance to work in a technically rewarding environment that can offer variety and opportunities to develop your skill set and further your career, within this IT Managed Service Provider that act as an outsourced IT Department for small to medium sized businesses, by implementing and supporting IT solutions based around HP, Microsoft, Symantec and SonicWALL.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

IDEAL CANDIDATE REQUIREMENTS

As the Second Line IT Support Engineer / Technical Service Desk Technician you will have the following skills and experience:

• Must have previous commercial experience within a remote IT Help Desk and Deskside Support environment
• Solid experience solving / troubleshooting desktop and server problems
• MCSE or equivalent qualification
• Excellent customer facing and customer service skills
• Excellent written and verbal communication skills
• Pleasant and helpful telephone manner
• Consultative background, in particular working within a managed service environment would be highly desirable

A wide range of skills make up the Company’s offering, with the main ones are listed below:

• Microsoft operating systems (desktop and server)
• Microsoft Exchange
• Microsoft SQL Server
• Symantec Backup Exec
• Symantec Anti-virus
• Veeam Backup
• ADSL, routers
• Dell SonicWALL Firewall/VPN/UTM/SSL-VPN
• Wireless networking
• Desktop applications

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12964