Service Desk & Dispatch Coordinator

United Infrastructure; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing infrastructure firm in the United Kingdom is seeking a Service Desk Administrator to play a pivotal role in supporting operational delivery. The ideal candidate will coordinate service requests, manage communication channels and ensure effective work allocation to field engineering teams. Strong organisational skills, an emphasis on customer service, and proficiency in Microsoft Office and service management systems are essential. Candidates should have previous experience in a service desk or administrative role within infrastructure or utilities. Legal compliance knowledge is a plus.

Qualifications

• Previous experience in a service desk or administrative role within infrastructure or utilities.
• Ability to manage multiple priorities effectively in a fast-paced setting.
• Strong emphasis on data accuracy and record integrity.

Responsibilities

• Coordinate service requests and manage communication channels.
• Log, assess, prioritize, and manage tickets according to SLAs.
• Allocate work orders to engineering teams based on skills and availability.
• Maintain accurate job records and assist in operational reporting.
• Deliver timely communication to clients and support overall customer service.

Skills

Organisational skills

Excellent communication skills

Customer service focus

Attention to detail

Tools

Microsoft Office

CRM

ERP

Job management platforms

Job description

A growing infrastructure firm in the United Kingdom is seeking a Service Desk Administrator to play a pivotal role in supporting operational delivery. The ideal candidate will coordinate service requests, manage communication channels and ensure effective work allocation to field engineering teams. Strong organisational skills, an emphasis on customer service, and proficiency in Microsoft Office and service management systems are essential. Candidates should have previous experience in a service desk or administrative role within infrastructure or utilities. Legal compliance knowledge is a plus.