Facilities Helpdesk Specialist – Day Shift

Chartwells Independent; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Restaurant Associates is seeking a dedicated Helpdesk Coordinator to help ensure the smooth running of facilities operations on a full-time basis (40 hours per week). You will be the frontline contact for facilities queries, delivering excellent service and coordinating requests via phone, email, and our internal systems.

The role requires strong communication, high organisation, and the ability to work under pressure while supporting the wider facilities team.

Qualifications

• Excellent verbal and written communication skills.
• Excellent telephone communication skills.
• Strong customer service and interpersonal skills.
• Ability to prioritise tasks and work under pressure.
• High level of organisation and attention to detail.
• Competent in Microsoft Office and internal systems.
• Able to work independently and in a team.

Responsibilities

• The Helpdesk Operator is the first point of contact for facilities-related queries across the organisation.
• Deliver high-quality customer service and manage requests via phone, email, and internal systems.
• Ensure issues are resolved efficiently in line with service level agreements.

Skills

Verbal communication

Written communication

Telephone communication

Customer service

Interpersonal skills

Time management

Attention to detail

Teamwork

Prioritisation

Tools

Microsoft Office

Internal systems

Job description

Restaurant Associates is seeking a dedicated Helpdesk Coordinator to help ensure the smooth running of facilities operations on a full-time basis (40 hours per week). You will be the frontline contact for facilities queries, delivering excellent service and coordinating requests via phone, email, and our internal systems.

The role requires strong communication, high organisation, and the ability to work under pressure while supporting the wider facilities team.