Service Desk Coordinator: Customer Care & Scheduling

Bennie Group; Bury St Edmunds; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bi-annual socials

Christmas turkey

Development opportunities

Job summary

Bennie Group is seeking a Service Controller to support the service team for customers in the materials handling sector. You will be the first point of contact for service, repair, or breakdown requests and coordinate daily desk activity using Protean ERP.

This role suits a highly organised, customer-focused communicator with experience in ERP/CRM systems and Microsoft 365. The position offers Monday–Friday hours in a growing branch with development opportunities and staff benefits.

Qualifications

• Excellent customer-focused service and professional communication.
• Strong administration and organisational skills are essential.
• Experience with ERP/CRM or service management systems is desirable.

Responsibilities

• Act as first point of contact for service, repair, maintenance or breakdown support.
• Coordinate daily service desk activity and ensure enquiries are handled promptly and professionally.
• Plan, schedule and allocate work to field service engineers based on availability and urgency.
• Liaise with customers to confirm requirements and provide progress updates.

Skills

Customer service

Administration

Coordination

Communication

Microsoft 365

Tools

Protean ERP

Sage

CRM systems

Job description

Bennie Group is seeking a Service Controller to support the service team for customers in the materials handling sector. You will be the first point of contact for service, repair, or breakdown requests and coordinate daily desk activity using Protean ERP.

This role suits a highly organised, customer-focused communicator with experience in ERP/CRM systems and Microsoft 365. The position offers Monday–Friday hours in a growing branch with development opportunities and staff benefits.