Service Desk Co-ordinator

Tech-People; Leatherhead; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays included

Competitive package

Job summary

Tech-People is hiring a Service Desk Co-ordinator for a static site near Leatherhead. You will be the frontline for client calls and emails, book client requirements, and allocate work to a team of engineers. You will collaborate with contract managers to ensure KPI and SLA targets are met.

The role requires excellent communication, strong time management and IT proficiency, with a flexible, client-focused approach. On-site work with a competitive package is offered.

Qualifications

• Must have excellent communication skills and telephone manner.
• Excellent time management and organisational skills with a flexible approach to work.
• Experience in a similar admin role.
• IT literate and proficient with Microsoft Office.
• Within commutable distance to Leatherhead.

Responsibilities

• Be the first point of contact for client calls and emails.
• Take bookings from internal and external clients.
• Allocate jobs to a team of Mechanical and Electrical engineers.
• Work alongside Contract managers to achieve KPI’s and SLA’s.

Skills

Communication skills

Telephone manner

Time management

Organisational skills

IT literate

Tools

Microsoft Office

Job description

Service Desk Co-ordinator

A well-established building services contractor has a requirement for an experienced service helpdesk administrator to provide high-quality service to clients, liaising with the contract managers as well as a team of engineers. The role will be based on a static site near Leatherhead

As the successful Service Desk Co-ordinator, you will be:

• Service Desk Co-ordinator will be the first point of contact for incoming calls and emails from the client
• Service Desk Co-ordinator will take bookings from all internal and external clients
• Service Desk Co-ordinator will allocate jobs to a team of Mechanical and Electrical engineers
• Service Desk Co-ordinator will work alongside the Contract managers to ensure KPI’s and SLA’s are achieved

To be successful as the Service Desk Co-ordinator, you must have:

• Service Desk Co-ordinator must have excellent communication skills and telephone manner
• Service Desk Co-ordinator must have excellent time management, organisational skills and a flexible approach to work
• Service Desk Co-ordinator must have experience in a similar admin role previously
• Service Desk Co-ordinator must be IT literate and proficient with Microsoft Office
• Service Desk Co-ordinator must be within a commutable distance to Leatherhead

Service Desk co-ordinator – Up to £32-34k dependent on experience + 25days holiday plus BH + Package

Tech-People are a specialist recruitment agency within HVAC, FM and M&E sectors.

We are committed to promoting diversity and inclusion and building a workforce that reflects the communities we serve