Customer Service Administrator

Clearway Group; Runcorn; On-site; GBP 24,000 - 30,000; Full time

Job summary

The Customer Service Administrator at Clearway Group based in Runcorn coordinates maintenance activities, handles client requests, and supports operational delivery from instruction through billing. You’ll manage client accounts, arrange access, and support the delivery process with strong communication, organisation and problem-solving skills.

In a fast-paced environment you will balance sales and maintenance coordination, liaising with clients and subcontractors to ensure timely updates,

Qualifications

• Excellent client communication via phone and email.
• Strong organisation and problem-solving skills.
• Ability to balance sales and maintenance coordination in a fast-paced environment.

Responsibilities

• Manage client needs via phone and email with professionalism.
• Coordinate access visits and liaise with guarding teams.
• Input quote details, review invoices and support inbox organisation.

Job description

Why Join Clearway?

Clearway is a trusted partner in property, security, and enforcement services, known for delivering effective, compliant solutions across the UK. You’ll be part of a growing business with a strong reputation, clear goals, and opportunities to make a real impact.

The Customer Service Administrator acts as a key link between clients, subcontractors, and internal teams, ensuring smooth coordination of maintenance activities and efficient handling of client requests. You will manage client accounts, coordinate access arrangements and support operational delivery from instruction through to billing. The role requires strong communication, organisation, and problem-solving skills, alongside the ability to balance sales and maintenance coordination in a fast-paced environment.

Responsibilities include but are not limited to:

Client Communication & Account Management

• Manage client needs via phone and email with professionalism.


• Act as the first point of contact for general queries, alarm response emails, and client requests.


• Provide clients with access details, visit reports, and timely updates on works progress


• Liaise with clients regarding works requested, ensuring queries are handled efficiently.


• Contribute ideas for improving processes and supporting business growth.

Maintenance & Subcontractor Coordination

• Organise and manage access visits, liaising with guarding teams to arrange client access and site visits.


• Request and obtain quotes from subcontractors, ensuring timely and accurate information.


• Onboard new subcontractors and attend subcontractor meetings as required.


• Coordinate maintenance works through to completion and billing.


• Provide subcontractors with clear instructions and ensure effective communication at all times.

Administration & Reporting

• Maintain and update accurate records on company systems


• Input quote details, review invoices and support with shared inbox organisation.


• Oversee the joint inbox as the first point of organisation, ensuring efficient distribution of queries.


• Provide compliance and operational reporting as required.


• Ensure all activities are recorded in line with internal processes and client expectations.

Location: Runcorn

Salary: £27,000 FTE