Customer Service Coordinator

Beauparc; Chester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Panda is seeking a proactive Customer Service Coordinator to support national customers with service enquiries, bookings, new orders and supplier coordination. The role emphasises accuracy, organisation and strong communication across shared mailboxes, CRM systems and portals.

You'll manage inquiries, log and resolve issues, de-escalate complaints and ensure a smooth customer journey while supporting the wider team with related admin tasks in a fast-paced waste management environment.

Qualifications

• Previous experience in a busy office, customer service or administrative environment.
• Excellent verbal and written communication skills.
• Strong customer service skills and a professional approach.
• The ability to multitask and prioritise effectively.
• Good attention to detail and accuracy when updating systems.
• Confidence using Outlook.
• Working knowledge of Microsoft Word and Excel.
• A practical, solution-focused approach to problem solving.
• The ability to stay calm and professional when handling complaints or urgent queries.
• A team-focused attitude and willingness to support colleagues when needed.

Responsibilities

• Proactively manage enquiries from a fast-paced shared mailbox, CRM system and customer portals
• Handle incoming calls professionally and efficiently
• Ensure all customer enquiries are accurately recorded, investigated and managed in line with the company’s “right first time” approach
• Resolve service-related enquiries through to conclusion, ensuring a positive customer journey
• De-escalate customer complaints and work to resolve issues in a way that supports customer retention
• Ensure all IT systems are used correctly and all customer and service data is accurately recorded
• Schedule waste collections with subcontractors across trade waste, hazardous waste, confidential waste and bulk clearances
• Liaise with third-party suppliers and obtain quotations where required
• Maintain accurate records of supplier quotes, bookings, updates and customer communications
• Investigate customer and subcontractor invoice queries
• Complete and prepare Waste Transfer Notes where required
• Keep customers, suppliers and internal stakeholders updated in a timely and professional manner
• Support the wider team with any other reasonable tasks as required

Skills

Customer service

Communication

Organisation

Problem solving

Multitasking

Tools

Outlook

Microsoft Word

Microsoft Excel

Job description

About the Role

The Role

As a Customer ServiceCoordinator, you will play a key role in supporting national customers with service enquiries, bookings, new orders, supplier coordination and day-to-day account support.

This is a busy, fast-paced role where accuracy, organisation and communication are essential. You will manage multiple tasks at any one time, working across shared mailboxes, CRM systems, customer portals and phone enquiries to make sure customers receive a professional, timely and reliable service.

You will be responsible for ensuring enquiries are logged, investigated and resolved correctly, while keeping internal stakeholders, customers and suppliers updated. This Customer ServiceCoordinator role is ideal for someone who enjoys problem solving, working at pace and taking ownership of customer queries through to completion.

What You’ll Be Doing

You will:

• Proactively manage enquiries from a fast-paced shared mailbox, CRM system and customer portals
• Handle incoming calls professionally and efficiently
• Ensure all customer enquiries are accurately recorded, investigated and managed in line with the company’s “right first time” approach
• Resolve service-related enquiries through to conclusion, ensuring a positive customer journey
• De-escalate customer complaints and work to resolve issues in a way that supports customer retention
• Ensure all IT systems are used correctly and all customer and service data is accurately recorded
• Schedule waste collections with subcontractors across trade waste, hazardous waste, confidential waste and bulk clearances
• Liaise with third-party suppliers and obtain quotations where required
• Maintain accurate records of supplier quotes, bookings, updates and customer communications
• Investigate customer and subcontractor invoice queries
• Complete and prepare Waste Transfer Notes where required
• Keep customers, suppliers and internal stakeholders updated in a timely and professional manner
• Support the wider team with any other reasonable tasks as required

About You

We’re looking for someone who is organised, customer-focused and comfortable working in a busy office environment. You will need strong attention to detail, the ability to prioritise your workload and the confidence to communicate clearly with customers, suppliers and colleagues.

Previous experience in the waste industry would be beneficial, but it is not essential as full in-house training will be provided.

What We’re Looking For

You will bring:

• Previous experience working in a busy office, customer service or administrative environment
• Excellent verbal and written communication skills
• Strong customer service skills and a professional approach
• The ability to multitask and prioritise effectively
• Good attention to detail and accuracy when updating systems
• Confidence using Outlook
• Working knowledge of Microsoft Word and Excel
• A practical, solution-focused approach to problem solving
• The ability to stay calm and professional when handling complaints or urgent queries
• A team-focused attitude and willingness to support colleagues when needed

This is a great opportunity for someone looking to build their career as a Customer ServiceCoordinator in a busy, customer-focused operations team.

About Us

We are Panda. We value waste.

We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)