IT Service Desk Apprentice

QA Limited; Northampton; Hybrid; GBP 18,000 - 25,000; Full time

Benefits offered by this job

25 days annual leave

Birthday leave

Free on-site gym

Flexible hybrid pattern

Company pension

Healthcare cover

Dental cover

Eyecare cover

Training and development

Life assurance (4x salary)

Job summary

HybrIT Services is recruiting an IT Service Desk Apprentice to develop skills in front-line IT support within the managed services team. The role includes assisting with internal and customer projects and working in a customer-focused environment.

With a 35-hour work week and a flexible hybrid pattern, the apprentice will gain experience across Microsoft products, cloud technologies, and IT operations while pursuing professional development.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ in any subject.
• GCSE Maths and English (or equivalents) at grades 3+.

Responsibilities

• Frontline IT support up to 2nd line for end users.
• Systems administration of cloud technologies (O365) and server-based apps.
• Basic network administration tasks.
• Log incidents and service requests via telephone, email and portal.

Skills

IT interest

Teamwork

Customer service

Communication skills

Attention to detail

Problem solving

Time management

Windows 10 basics

Office basics

Computer components

Education

GCSEs 4+ in any subjects

Maths & English GCSE 3+

Tools

O365

ITSM tool

Basic network knowledge

Job description

HybrIT Services is a fast-growing Systems Integrator and Managed Service Provider. At HybrIT we deliver a customer first approach to services, ensuring quality while maintaining great relationships with our customers.

Our customers range from large corporate, medium business to SME and are from a wide range of verticals from financial services, public sector and legal to national retail. HybrIT has a number of routes to market with extensive partnerships within the IT channel and a growing direct business. This gives our staff a broad range of exposure and experience across multiple business sectors and different scales of technical solutions.

We are now looking to recruit an IT Service Desk Apprentice to who will develop their capabilities to perform various IT Support and administrative tasks. The right candidate can expect a competitive package while being able to work in an environment, which allows the team to develop both personally and professionally, in an exciting growing business.

About the role

You will develop the skills to perform the IT Service Desk role, that provides a front-line service to customers to deliver IT support within the managed services team. The role will be varied and provide opportunity to assist and or deliver internal and customer projects.

Responsibilities

• Frontline IT support up to 2nd line for end users providing first contact fix where possible
• Systems administration of cloud technologies such as O365, operating systems and server-based applications
• Basic network administration skills
• Logging incidents and service requests from customers via telephone, email and customer portal through ITSM tool and process accordingly
• Provide excellent client communication & customer services standards
• Perform project duties such as device builds, IT moves and assist with installations which can range from IT cabling, desktop installations and serverdatacentre installs

You will need the following skills

• The candidate should have a keen interest in IT and technology
• The correct attitude and aptitude to develop current skills for new and emerging technologies
• Self-motivated with ability to work as part of a team
• Good customer service skills
• Keen focus on attention to detail with good communication skills (both written and verbal)
• Good problem-solving and analytical skills
• Positive working attitude and work ethic
• Good time-management
• Basic Windows 10 skills (desirable)
• Basic Microsoft Office Skills (desirable)
• Basic understanding of computer components (desirable)

Entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 35 hours per week. Travel to customer locations could be required as part of ongoing development

Benefits

• 25 days annual leave, increasing to 30 days plus public holidays
• Birthday leave
• Free on-site gym
• Flexible hybrid working pattern
• Company sick pay
• Company social events
• Company clothing (polo shirts and jacket)
• Life assurance (4x salary, up to £250,000)
• Comprehensive healthcare cover
• Dental cover
• Eyecare cover
• Employee Assistance Programme (including mental health support)
• Company pension scheme
• Training and ongoing professional development

Future prospects

HybrIT team is working on the forefront of technology with significant interesting projects which utilise the latest Microsoft products available. Candidates will have the opportunity to develop their skills, gain accreditations and gain experience supporting solutions based on these products.

Longer term the right candidate has the opportunity to work within the dedicated Infrastructure Team, specialise in a technology and go on into consultancy roles.

About QA

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!