IT Apprenticeship

TieTalent

Chesterfield

On-site

GBP 13,950 - 17,050

Full time

14 days+

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Benefits offered by this job

£15,500 per annum

25 days annual leave plus bank holidays

Pension scheme

Company social events

Friendly working environment

Job summary

An IT support provider in Chesterfield is seeking an enthusiastic individual for the IT Apprentice role. This position offers hands-on experience in technical support with full training provided. The ideal candidate should have strong communication skills, a passion for IT, and relevant GCSE qualifications. This apprenticeship path opens the door to career progression in the IT industry.

Qualifications

Must have a Full UK Driving license and access to a car.
Good communication and telephone skills.
Can work well within a team and independently.

Responsibilities

Assist with password resets and hardware configuration.
Support the implementation of multi-factor authentication.
Log support requests using Autotask and escalate issues.

Skills

Communication skills

Customer service

Teamwork

Passion for IT

Education

GCSE Grade 5 in English

GCSE Grade 4 in Maths

Job description

Overview

AAG IT, an award-winning business IT support provider, is offering an exciting opportunity for an enthusiastic individual to join their Service Desk team as an IT Apprentice. Founded in 2009 and headquartered in Chesterfield with additional offices in London, Manchester, and Sheffield, AAG supports businesses across the UK with tailored IT solutions, including proactive network monitoring, cyber security, cloud services, and 24/7 managed IT support.

Responsibilities

Assist with password resets, hardware configuration, antivirus setup, and endpoint protection installation under supervision.

Support the implementation of multi-factor authentication and group policy application while following internal procedures.

Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity.

Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service.

Use internal documentation and knowledge bases to perform basic troubleshooting and assist senior technicians with complex tasks.

Configure and test new IT equipment including desktops, peripherals, routers, and software such as Microsoft Office and operating systems.

Gain foundational knowledge in networking, cloud services (e.g., Microsoft 365), and be introduced to tools like TeamViewer and basic scripting over time.

Full training and support will be provided by your workplace mentor and from the Baltic team.

What you’ll study

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You'll get hands-on experience in all areas of technical support, from configuring devices to supporting software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you'll accelerate your skills and get the qualification and confidence you need to thrive in IT.

Training & Hours

You'll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

Eligibility & Application

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with AAG IT. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

Wage & Benefits