Service Desk Analyst - Southampton

The Access Group; Southampton; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Wellbeing days

Health contribution

25 days leave

Charity days

Job summary

The Access Group is seeking an onsite IT support professional to join our team in Southampton. You will support staff across multiple locations, resolving incidents and providing hands-on help with hardware, software, and networking while ensuring service quality and uptime.

You will work with a dedicated IT team, reporting to the EMEA Service Desk Manager, and travel between offices as needed. A customer-first approach and strong communication skills are essential to success.

Qualifications

• Experience supporting Microsoft operating systems (Windows 10/11).
• Strong troubleshooting and customer-service mindset.
• Clear communication of technical issues to non-technical staff.

Responsibilities

• Provide onsite technical support via helpdesk for applications, OS, and hardware, meeting SLAs.
• Maintain and upgrade IT infrastructure including workstations, laptops, networks, printers.
• Manage IT assets, licenses, and training equipment with accurate documentation.
• Communicate service updates, training, and guidance across the business.

Skills

Windows troubleshooting

Networking basics

AD administration

Microsoft 365

PowerShell

Customer service

Tools

Microsoft 365

PowerShell scripting

Job description

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you

You’re someone who enjoys helping people and making a real difference to their day. You’re confident troubleshooting technical issues, communicating clearly with customers, and finding practical solutions. If you take pride in delivering great service and building positive relationships while providing technical support, this could be a great opportunity for you.

You will be part of a dedicated team of IT professionals, reporting to the EMEA Service Desk Manager. Your role will involve providing technical support to our internal staff, including field-based consultants and office-based employees across 30 different global locations. You are passionate about delivering excellent customer service and thrive in a dynamic IT environment.

This role is based on client sites in Southampton and surrounding areas with travel between offices.

Day-to-day, you will:

• Provide onsite technical support via our helpdesk system for a range of applications, operating systems, and hardware, ensuring service level agreements (SLAs) are met.
• Support, maintain, install and upgrade IT infrastructure, including workstations, laptops, network connections, communication systems and printers.
• Manage and maintain IT assets, including software licenses and training equipment, ensuring accurate documentation.
• Communicate effectively across the business, providing service notifications, training, and guidance.

Your skills and experiences might also include:

• Experience supporting Microsoft operating systems, including Windows 10/11.
• Knowledge of networking, TCP/IP, and Active Directory administration.
• Experience with Microsoft 365 and PowerShell scripting.
• Strong problem-solving skills with a customer-centric approach.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.

Love Work. Love Life. Be You.