Onboarding Consultant

The Access Group; Loughborough; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days leave

Health contribution

Charity days

Job summary

The Access Group is one of the largest UK-headquartered business management software providers. We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

You’ll lead onboarding journeys for new merchants, configure EPOS hardware and software (menus, pricing, tax settings and integrations), and deliver training sessions to help customers and their teams feel confident using the system.

Job description

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

About you:

You enjoy helping customers get the most from technology and take pride in making onboarding simple and stress-free. You have experience working with Electronic Point of Sale (EPOS) systems and can confidently support customers through setup, training and go-live. You're organised, customer-focused and comfortable managing multiple onboarding projects at the same time. You can explain technical information in a clear, simple way and stay calm when solving problems.

Day-to-day, you will:

• Lead the onboarding journey for new merchants, guiding them from initial setup through to a successful go-live.
• Configure Electronic Point of Sale (EPOS) hardware and software to meet each customer’s needs, including menus, pricing, tax settings and integrations.
• Deliver training sessions that help customers and their teams feel confident using the system.
• Work closely with Sales, Support and Product teams to resolve issues, share feedback and provide a smooth customer experience.

Your skills and experiences might also include:

• Experience with Electronic Point of Sale (EPOS) platforms such as Lightspeed, Square, Epos Now, Zonal or TouchBistro.
• A background in hospitality, retail or a customer-facing operational environment.
• An understanding of basic networking, including Wi-Fi, routers and connected hardware devices.
• Experience delivering training sessions or workshops to groups of users.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important.

Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Lets make a difference together.

Love Work. Love Life. Be You.