Service Desk Analyst II – End-User Support Specialist

Sompo International; Greater London; In loco; GBP 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health & Wellness Benefits

Retirement & Savings Plans

Global Parental Leave & Adoption

Employee Assistance Program

Tuition Reimbursement & Professional资格

Descrizione del lavoro

Sompo International in London’s Fenchurch St office seeks a Service Desk Analyst II to join the End User Support Services Desktop Support team. You’ll manage incidents and service requests via ITSM, build and support desktops/laptops, and assist with Webex events. Strong communication and customer service are essential.

4+ years in a service desk, Windows 11/Office 365, AD/Exchange, Intune, VPN/AVD experience, and a relevant degree or cert are preferred.

Competenze

• 4+ years in a Service Desk Analyst role.
• Experience with MS Windows 11, Office 365.
• Active Directory & Microsoft Exchange/Outlook.
• Experience with anti-virus software (CrowdStrike).
• Knowledge of build technologies such as SCCM and Nomad.
• Mobile device management & support using Microsoft Intune (iPhone, Android).
• Remote access technologies (VPN, Azure Virtual Desktop).
• Strong written & oral communication skills.
• Strong customer service skills.

Mansioni

• Monitor and manage tickets, resolving incidents and fulfilling service requests.
• Analyse moderate to complex issues and route tickets to appropriate teams as needed.
• Build and image/install PCs and related hardware/software.
• Troubleshoot and resolve end-user hardware/software problems.
• Provide expert level support for desktop peripherals and mobile devices.
• Process user provisioning, video conference setup, and other requests.
• Create/review/retire SOPs and end-user training content.
• Provide client support on software/hardware platforms.
• Support Webex events/webinars with host/schedulers.
• Interface with vendors for service of PCs and hardware.
• Escalate complex issues per SOPs.

Conoscenze

Service Desk experience

MS Windows 11

Office 365

Active Directory & Exchange

Intune/Mobile device management

VPN & Azure Virtual Desktop

Communication skills

Customer service

Formazione

Relevant degree or certification preferred

Strumenti

SCCM

Nomad

Microsoft Intune

VPN

Azure Virtual Desktop

Descrizione del lavoro

Sompo International in London’s Fenchurch St office seeks a Service Desk Analyst II to join the End User Support Services Desktop Support team. You’ll manage incidents and service requests via ITSM, build and support desktops/laptops, and assist with Webex events. Strong communication and customer service are essential.

4+ years in a service desk, Windows 11/Office 365, AD/Exchange, Intune, VPN/AVD experience, and a relevant degree or cert are preferred.