Service Desk Analyst II: End User Desktop Support

Sompo; Greater London; Vor Ort; GBP 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health & Wellness Benefits

Retirement & Savings Plans

Global Parental Leave & Adoption

Employee Assistance Program

Tuition Reimbursement & Professional Q

Zusammenfassung

Sompo is hiring a Service Desk Analyst II to join our End User Support Services Desktop Support team in London. You will handle incidents and service requests, support PCs, mobile devices and VOIP phones, and ensure smooth end-user experiences across productivity tools including MS Office and Webex.

The role emphasizes strong ticket management, diagnosis of technical issues, and collaboration with IT resolver teams to route complex problems.

Qualifikationen

• 4+ years in a Service Desk Analyst role.
• Experience with MS Windows 11, Office 365.
• Active Directory & Microsoft Exchange/Outlook.
• Experience with anti-virus software (CrowdStrike).
• Knowledge of build technologies such as SCCM, Nomad.
• Mobile device management & support using Microsoft Intune.
• Remote access technologies (VPN, Azure Virtual Desktop).
• Strong written & oral communication skills.
• Strong customer service skills.

Aufgaben

• Monitor and manage tickets, resolving Incidents and fulfilling Service Requests.
• Analyse moderate to complex issues and route tickets when necessary.
• Build: pre-stage, image and install PCs and related hardware/software.
• Troubleshoot and resolve end-user hardware and software problems.
• Provide expert level support for desktop peripherals (mobile devices, etc.).
• Process requests (user provisioning, video conference setup, support).
• Create/review/retire SOPs and IT end-user training content.
• Provide support to clients on software/hardware platforms.
• Support Webex Events/Webinars.
• Interface with vendors for service of PCs and hardware.
• Escalate complex issues per SOPs.

Kenntnisse

Service Desk experience

Customer service

Strong communication

Problem solving

Ausbildung

Relevant degree or certification

Tools

Windows 11

Office 365

Active Directory

Microsoft Exchange/Outlook

CrowdStrike

SCCM

Nomad

Intune

VPN

Azure Virtual Desktop

Webex

Jobbeschreibung

Sompo is hiring a Service Desk Analyst II to join our End User Support Services Desktop Support team in London. You will handle incidents and service requests, support PCs, mobile devices and VOIP phones, and ensure smooth end-user experiences across productivity tools including MS Office and Webex.

The role emphasizes strong ticket management, diagnosis of technical issues, and collaboration with IT resolver teams to route complex problems.