End User Support Analyst II — Service Desk Expert

Sompo Holdings, Inc.; Greater London; Ibrido; GBP 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health & Wellness Benefits

Retirement Plans

Parental Leave & Adoption Support

Employee Assistance Program

Tuition Reimbursement

Descrizione del lavoro

Sompo Holdings, Inc. is seeking a Service Desk Analyst II to join the End User Support Services Desktop Support team in London. You will manage tickets, install and image PCs, and troubleshoot end-user hardware/software.

The role supports Webex events and user provisioning, with documentation and vendor liaison responsibilities. The position requires 4+ years in a service desk, expertise with Windows 11, Office 365, AD/Exchange, and strong customer service skills.

Competenze

• 4+ years in a Service Desk Analyst role.

Mansioni

• Monitor and manage tickets, resolving Incidents and fulfilling Service Requests.

Conoscenze

Windows 11

Office 365

Active Directory

Exchange/Outlook

CrowdStrike

SCCM

Intune

VPN

Azure VDI

Webex

ITSM

Documentation

Communication

Customer Service

Formazione

Relevant degree or certifications

Strumenti

Webex

Intune

VPN

SCCM

Descrizione del lavoro

Sompo Holdings, Inc. is seeking a Service Desk Analyst II to join the End User Support Services Desktop Support team in London. You will manage tickets, install and image PCs, and troubleshoot end-user hardware/software.

The role supports Webex events and user provisioning, with documentation and vendor liaison responsibilities. The position requires 4+ years in a service desk, expertise with Windows 11, Office 365, AD/Exchange, and strong customer service skills.