IT Service Desk Specialist - London

BoF Careers; London; On-site; GBP 32,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated IT support professional with a strong background in customer service and technical troubleshooting. This role involves assisting clients with hardware and software issues in a Windows environment, while also leveraging your knowledge of the Atlassian Suite. With a focus on enterprise endpoint security, you'll be part of a dynamic team that values both independent and collaborative work. If you're passionate about technology and enjoy solving problems, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in a similar position.
• IT related higher education and fluent English required.
• Fluent English; additional languages valued.
• Solid knowledge and troubleshooting abilities for hardware and software (Windows).
• Familiarity with Atlassian Suite; interest in endpoint security.

Responsibilities

• Provide customer support for hardware and software issues.
• Work independently and collaboratively in a team.

Skills

Fluent English

Customer service skills

Troubleshooting abilities

Ability to support multiple clients/tasks

Teamwork

Multitasking

Independent work

Education

IT related higher education (VAT, Degree or similar)

Tools

Atlassian Suite

Windows environment

Job description

Requirements

• At least 2 years of experience in a similar position
• IT related higher education (VAT, Degree or similar)
• Fluent English is required, additional languages will be valued.
• IT Skills: Solid knowledge and troubleshooting abilities for hardware and software (Windows environment). Strong understanding of technical Internet fundamentals. Familiarity with the Atlassian Suite (a plus). Experience or strong interest in enterprise endpoint security.
• Essential soft skills: customer service abilities, able to support multiple clients/tasks at once, troubleshooting abilities
• Able to work both independently and as a team member