Service Desk Analyst – Government IT (SC) Support

Circle Recruitment; North East; Hybrid; GBP 55,000 - 63,000; Full time

Job summary

Circle Recruitment is seeking a Service Desk Analyst for a government client in Newcastle. The role is office based five days a week with occasional work-from-home and a day shift from 8am to 4pm, on a contract until 31/03, paying £300-£340 per day inside IR35.

You will be the first point of contact for users, supporting Windows, MacOS, smartphones, VoIP and Google Cloud services, handling incidents, and providing deskside and portal support.

Qualifications

• Provide first and second line IT support to a diverse user base.
• Handle incidents and service requests across hardware and software.
• Communicate technical information to non-technical users.

Responsibilities

• Act as the first point of contact for users on the Official platform, supporting laptops, smartphones, VoIP, and Google Cloud services.
• Provide both desk-side and portal-based support and resolve issues within agreed timescales.
• Manage hardware assets and track incidents and service requests.
• Collaborate with the IT team to ensure efficient delivery of internal processes.

Skills

First line support

Deskside support

Customer service

Incident management

Technical communication

Tools

Windows

MacOS

VoIP systems

Google Workspace

Job description

Circle Recruitment is seeking a Service Desk Analyst for a government client in Newcastle. The role is office based five days a week with occasional work-from-home and a day shift from 8am to 4pm, on a contract until 31/03, paying £300-£340 per day inside IR35.

You will be the first point of contact for users, supporting Windows, MacOS, smartphones, VoIP and Google Cloud services, handling incidents, and providing deskside and portal support.