Service Desk Analyst – 15623

Comxps Ltd; Newcastle upon Tyne; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

Comxps Ltd is seeking a capable Service Desk professional for a Government contract based in Newcastle. The role is office-based, five days a week, with SC clearance as a requirement. You will provide high levels of customer service, handle incidents, and explain technical issues to diverse users.

The contract runs until 31 March 2027 with the possibility of extension. You should be a problem solver who takes ownership of issues and communicates clearly to both technical and non-technical

Qualifications

• Experience in a Service Desk environment.
• Strong customer service focus with ownership.
• Ability to explain technical issues to both technical and non-technical people.
• Familiar with new and emerging technologies.

Skills

Customer service

Service desk

Problem solving

Ownership & accountability

Technical explanation

Job description

Salary: £To be confirmed on application (our client has asked for this not to be advertised).

Location: Newcastle office – 5 days per week (8am-4pm). Candidates MUST live in Newcastle

Contracting Authority: Government Client
Contract Length: Until 31/03/27 with potential to extend
Clearance: SC
It’s essential that you have:

• A passion for providing high levels of customer service
• Experience of working in a Service Desk environment
• A problem solver
• Able to maintain both a user and service focus by taking ownership and accountability of issues encountered
• Have experience in explaining technical issues to technical and non-technical people, using and understanding new and emerging technologies to support this

Our dedicated team would be pleased to discuss in more detail how we may be able to help