Service Desk Analyst - Newcastle (Onsite, SC)

Comxps Ltd; Newcastle upon Tyne; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

Comxps Ltd is seeking a capable Service Desk professional for a Government contract based in Newcastle. The role is office-based, five days a week, with SC clearance as a requirement. You will provide high levels of customer service, handle incidents, and explain technical issues to diverse users.

The contract runs until 31 March 2027 with the possibility of extension. You should be a problem solver who takes ownership of issues and communicates clearly to both technical and non-technical

Qualifications

• Experience in a Service Desk environment.
• Strong customer service focus with ownership.
• Ability to explain technical issues to both technical and non-technical people.
• Familiar with new and emerging technologies.

Skills

Customer service

Service desk

Problem solving

Ownership & accountability

Technical explanation

Job description

Comxps Ltd is seeking a capable Service Desk professional for a Government contract based in Newcastle. The role is office-based, five days a week, with SC clearance as a requirement. You will provide high levels of customer service, handle incidents, and explain technical issues to diverse users.

The contract runs until 31 March 2027 with the possibility of extension. You should be a problem solver who takes ownership of issues and communicates clearly to both technical and non-technical