Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Exper[...]

JR United Kingdom; Stevenage; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Service Desk Analyst to join their Customer IT Service Centre in Camberley. This full-time role involves a 4 days on / 4 days off shift pattern. The ideal candidate will have a customer service background and be proficient in Microsoft Office. The position offers competitive salary and opportunities for career growth.

Benefits

Career growth and skill development

Inclusive culture and diversity

Pension

Health support

Discounts

Qualifications

• Experience in retail, helpdesk, or similar environments.
• ITIL awareness is a plus.

Responsibilities

• Acting as the first point of contact for incidents, requests, and queries.
• Logging incidents and requests through a customer portal.
• Providing excellent customer service.

Skills

Customer service

Teamwork

Call handling

Microsoft Office

Job description

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Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Experience is Required), Stevenage

Client: Telent

Location: Stevenage

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 26 days annual leave – Ongoing career development

Telent is looking for a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Camberley. We have numerous managed service contracts and an increasing order book, providing opportunities for growth and development. Training and career progression are available.

This role involves a 4 days on / 4 days off shift pattern, with an 11-hour rotating shift from 7am-7pm and 7pm-7am. It is based in our modern Camberley office (GU15 3YL).

Our Technology Teams are committed and enterprising. Join us to help bring the digital revolution to homes, infrastructure, and businesses. The work is complex, but rewarding, helping keep the nation's critical infrastructure connected and protected 24/7.

Responsibilities include:

• Acting as the first point of contact for incidents, requests, and queries via various platforms
• Logging incidents and requests through a customer portal
• Providing excellent customer service
• Following up and updating customers
• Ordering and coordinating spare parts and engineer resources
• Maintaining customer rapport and incident ownership
• Proactively liaising with vendors and managing escalations
• Meeting KPIs set by management

Who you are:

Customer service-oriented, with experience in retail, helpdesk, or similar environments. Proficient in Microsoft Office. Experience in call handling and teamwork is desirable. ITIL awareness is a plus but not essential.

What we offer:

• Career growth and skill development
• Inclusive culture and diversity
• Benefits including pension, family policies, health support, and discounts

About Telent:

Leading in digital infrastructure support, with a focus on innovation and community impact. Join a team of over 2,500 dedicated professionals committed to excellence.