Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Exper[...]

JR United Kingdom; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in digital infrastructure support is seeking a Service Desk Analyst in Reading. This full-time, permanent role offers a competitive salary, uncapped overtime, and a unique 4 days on, 4 days off shift pattern. Ideal candidates will have a background in customer service and be eager to develop their IT skills. Benefits include training, 26 days leave, and a pension scheme.

Benefits

Pension Scheme

Family Policies

Health Support

Discounts through Telent Reward Scheme

Qualifications

• Experience in customer service, retail, or similar environments.
• Proficiency in Microsoft Office.
• ITIL awareness is a plus.

Responsibilities

• Acting as the first point of contact for incidents, requests, and queries.
• Logging and updating incidents.
• Ensuring excellent customer service and meeting KPIs.

Skills

Customer Service

Microsoft Office

IT Support Skills

Job description

Social network you want to login/join with:

Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Experience is Required), reading

Client: Telent

Location: Reading, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Salary and Benefits: Competitive starting salary, uncapped overtime, 20% shift uplift, training, 26 days leave, career development

Telent is seeking a Service Desk Analyst to join our Customer IT Service Centre in Camberley. This role involves supporting our managed service contracts, offering training, and career progression opportunities.

The role operates on a 4 days on / 4 days off shift pattern, with 11-hour rotating shifts from 7am to 7pm or 7pm to 7am, based at our Camberley office.

Responsibilities include acting as the first point of contact for incidents, requests, and queries via multiple platforms, logging and updating incidents, ensuring excellent customer service, coordinating resources, and meeting KPIs.

Ideal candidates have experience in customer service, retail, or similar environments, proficiency in Microsoft Office, and are eager to develop their IT support skills. ITIL awareness is a plus.

Benefits include a pension scheme, family policies, health support, and discounts through Telent Reward scheme.

About Telent: A leader in digital infrastructure support with a team of over 2,500 dedicated professionals, committed to innovation and customer service.