Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Exper[...]

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company in the UK seeks a Service Desk Analyst to join their Customer IT Service Centre. This role involves providing excellent customer service and support in a dynamic environment with opportunities for career development. The position offers a competitive salary, uncapped overtime, and a 4 days on/4 days off shift pattern.

Benefits

Company matched pension scheme

Occupational health support

Discounts on Cinema, Restaurants and Shopping

Qualifications

• Experience in customer service or administration is valuable.
• Proficiency in Microsoft Office programs is required.

Responsibilities

• Act as the 1st point of contact for incidents and requests.
• Log incidents and ensure excellent customer service.
• Coordinate and schedule resources to customer sites.

Skills

Customer Service

Communication

Administration

Coordination

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

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Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Experience is Required), south west London

Client: Telent

Location: south west London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 26 days annual leave – Ongoing career development

Telent is seeking a Service Desk Analyst to join our Customer IT Service Centre in Camberley. The role involves supporting our managed service contracts, providing customer service via various platforms, and working on a 4 days on / 4 days off shift pattern. The position offers training, career development, and a competitive salary with shift uplift.

The successful candidate will act as the first point of contact for incidents and requests, log and resolve issues, and maintain high customer service standards. Experience in customer service, retail, or administrative roles is valued, with on-the-job training provided. Proficiency in Microsoft Office is required. The role focuses on customer support rather than technical troubleshooting.

Benefits include a pension scheme, family policies, health support, and discounts. Telent is a leading digital infrastructure company committed to diversity and inclusion, aiming to make a positive impact through innovative technology.