Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Exper[...]

JR United Kingdom; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking a Service Desk Analyst for their Customer IT Service Centre in Camberley. This full-time, permanent role offers a unique 4 days on / 4 days off shift pattern, competitive salary, and extensive training opportunities. The ideal candidate will be passionate about customer service, with experience in retail or administration. Join a committed team to support critical infrastructure across the nation.

Benefits

Company pension scheme

Family-friendly policies

Occupational health support

Discounts through Telent Reward scheme

Qualifications

• Experience in customer service, retail, or administration in a demanding environment.
• Proficiency in Microsoft Office applications.

Responsibilities

• Being the first point of contact for incidents, requests, and queries.
• Logging incidents and requests using a customer portal.
• Providing excellent customer service consistently.

Skills

Customer Service

Communication

Microsoft Office

Job description

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Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Experience is Required), Cambridge

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Client:

Telent

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 26 days annual leave – Ongoing career development

Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre at our modern office in Camberley. We support numerous managed service contracts and are expanding our team to support growth. We offer extensive training and career progression opportunities.

This role involves a 4 days on / 4 days off shift pattern, with an 11-hour rotating shift schedule from 7am-7pm and 7pm-7am, based at our Camberley service centre (GU15 3YL).

Our Technology Teams are committed and innovative. Join us to contribute to the digital revolution, supporting critical infrastructure across the country. Your work will have a tangible impact, helping to connect and protect the nation's infrastructure 24/7.

Responsibilities include:

• Being the first point of contact for incidents, requests, and queries via multiple platforms
• Logging incidents and requests using a customer portal
• Providing excellent customer service consistently
• Following up on actions and updating customers regularly
• Participating in training sessions
• Ordering and coordinating spare parts and resources
• Scheduling engineers and maintaining customer rapport
• Managing incident ownership and escalation procedures
• Meeting KPIs set by management

Candidate profile:

The ideal candidate is passionate about customer service and communication, focusing on support rather than technical troubleshooting. Experience in retail, customer service, or administration is valuable; training will be provided. Proficiency in Microsoft Office is required. This role is suitable for those eager to develop a long-term career.

Key requirements:

• Experience in customer service, retail, or administration in a demanding environment
• Proficiency in Microsoft Office applications
• Experience in call handling or customer support preferred
• Ability to work well independently and in a team
• ITIL awareness is a plus

Benefits include:

• Company pension scheme (4-6% contribution matched)
• Family-friendly policies
• Occupational health support
• Discounts through Telent Reward scheme

About Telent:

Telent is a leading technology company specializing in critical communications and digital infrastructure. We aim to connect communities and improve lives through innovative technology. Join our team of over 2,500 dedicated professionals committed to excellence.

Our Values:

• Be Inclusive
• Take Responsibility
• Be Customer-focused