Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Exper[...]

JR United Kingdom; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company in Chelmsford seeks a Service Desk Analyst to join their Customer IT Service Centre. This full-time, permanent role offers a competitive salary, uncapped overtime, and extensive training opportunities. The ideal candidate will have experience in customer service and be proficient in Microsoft Office. Join a dedicated team making a significant impact on the nation's critical infrastructure.

Benefits

Company pension scheme (4-6% matched contributions)

Family-friendly policies

Occupational health support and wellbeing portal

Discounts on cinema, restaurants, and shopping

Qualifications

• Experience in customer service, helpdesk, call centre, retail, or public sector environments.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) is required.

Responsibilities

• Act as the first point of contact for incidents, requests, and queries.
• Log incidents and requests through our customer portal.
• Provide excellent customer service consistently.

Skills

Customer Service

Computer Literacy

Microsoft Office

Job description

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Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Experience is Required), Chelmsford

Client: Telent

Location: Chelmsford

Job Category: Other

Virtual job fairs

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EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Service Desk Analyst

Location: Chelmsford, CM1 1AA (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Salary: Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 26 days annual leave – Ongoing career development

Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Chelmsford. We support numerous managed service contracts and are expanding our team. This role offers extensive training and career progression opportunities.

This is a 4 days on / 4 days off shift role, involving 11-hour rotating shifts from our modern Chelmsford office.

Our Technology Teams are committed to bringing the digital revolution to homes, infrastructure, and businesses. Join us to make a significant impact and help maintain the nation's critical infrastructure.

Responsibilities:

• Act as the first point of contact for incidents, requests, and queries via multiple platforms
• Log incidents and requests through our customer portal
• Provide excellent customer service consistently
• Follow up and update customers regularly
• Attend training sessions as required
• Order and coordinate IT spare parts and engineer resources
• Maintain good rapport with customers and understand their support needs
• Manage incident ownership and escalate issues proactively
• Meet key performance indicators (KPIs)

Ideal Candidate:

Experience in retail, customer service, or administration is valuable but not essential; on-the-job training will be provided. Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) is required. This role is suitable for those eager to develop a long-term career.

Key Requirements:

• Experience in customer service, helpdesk, call centre, retail, or public sector environments
• Computer literacy in Microsoft Office
• Experience in call handling or telephone-based customer service
• Ability to work independently and in a team
• ITIL awareness is a plus

What We Offer:

• Company pension scheme (4-6% matched contributions)
• Family-friendly policies
• Occupational health support and wellbeing portal
• Discounts on cinema, restaurants, and shopping

About Telent:

Telent is a leading technology company specializing in critical communications and digital infrastructure. Join us to make a real impact and be part of a dedicated team of over 2,500 professionals committed to excellence.

Our Values:

• Be Inclusive
• Take Responsibility
• Be Customer-focused

#LI-Onsite #TJ-Onsite