Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Exper[...]

JR United Kingdom; Bedford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking a Service Desk Analyst to join their Customer IT Service Centre in Camberley. This full-time role features a 4-day on/4-day off shift pattern, focusing on customer service rather than technical troubleshooting. Ideal candidates should have experience in customer service and a customer-focused attitude.

Benefits

Pension scheme

Family policies

Health support

Discounts through Telent Reward scheme

26 days annual leave

Ongoing career development

Qualifications

• Experience in customer service, retail, or administration required.
• Technical experience or ITIL awareness is a plus.

Responsibilities

• Act as the first point of contact for incidents and requests.
• Log incidents via a customer portal and maintain high incident ownership.

Skills

Customer Service

Proficiency in Microsoft Office

Job description

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Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Experience is Required), Bedford

Client: Telent

Location: Bedford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Salary & Benefits: Competitive starting salary, uncapped overtime options, 20% salary uplift for shift work, at-the-desk training, 26 days annual leave, ongoing career development

Telent is seeking a Service Desk Analyst to join our Customer IT Service Centre in Camberley. This role involves supporting our managed service contracts with a focus on customer service, not technical troubleshooting.

The position involves a 4-day on / 4-day off shift pattern, working 11-hour rotating shifts from our modern office in Camberley (GU15 3YL).

Responsibilities include acting as the first point of contact for incidents, requests, and queries, logging incidents via a customer portal, ensuring excellent customer service, coordinating with engineers, and maintaining high incident ownership.

Ideal candidates will have experience in customer service, retail, or administration, proficiency in Microsoft Office, and a customer-focused attitude. Technical experience or ITIL awareness is a plus but not essential.

Benefits include a pension scheme, family policies, health support, and discounts through Telent Reward scheme.

About Telent: A leading technology company in critical communications and digital infrastructure supporting communities and industries across the UK.