Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Exper[...]

JR United Kingdom; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in digital infrastructure support is seeking a Service Desk Analyst in Maidstone. This full-time, permanent role involves a 4 days on/4 days off shift pattern, providing top-notch customer service and support for IT incidents and requests. With extensive training and career development opportunities, this position offers a competitive salary and benefits, including a 20% shift uplift and 26 days annual leave. Join a team committed to innovation and excellence.

Benefits

Company pension scheme

Family-friendly policies

Wellbeing support

Discount schemes

Qualifications

• Experience in customer service, retail, or administration is valuable.
• ITIL awareness is a plus.

Responsibilities

• Handling incidents and requests via multiple platforms.
• Providing customer updates and ensuring satisfaction.
• Maintaining customer relationships.

Skills

Customer Service

Communication

Microsoft Office

Job description

Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Experience is Required), Maidstone

Client:

Telent

Location:

Maidstone, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Service Desk Analyst

Location: Maidstone, UK (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Salary & Benefits: Competitive starting salary, uncapped overtime options, 20% shift uplift, training, 26 days annual leave, career development opportunities.

Telent seeks a Service Desk Analyst to join our Customer IT Service Centre in Maidstone. This role supports our managed service contracts, with extensive training and progression prospects.

The position involves a rotating shift pattern, working office-based at our Maidstone centre. The successful candidate will act as the first point of contact for IT incidents and requests, providing excellent customer service and support.

Responsibilities include:

• Handling incidents and requests via multiple platforms
• Logging and updating incidents
• Providing customer updates and ensuring satisfaction
• Ordering and coordinating IT spares and resources
• Maintaining customer relationships
• Meeting KPIs and escalation procedures

Candidate profile:

Experience in customer service, retail, or administration is valuable. Proficiency in Microsoft Office and good communication skills are essential. Technical experience is not mandatory but beneficial. ITIL awareness is a plus.

What we offer:

• Inclusive culture and values
• Company pension scheme
• Family-friendly policies
• Wellbeing support
• Discount schemes

About Telent: A leader in digital infrastructure support, with over 2,500 staff committed to innovation and excellence.