Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Exper[...]

JR United Kingdom; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking a Service Desk Analyst to join their Customer IT Service Centre. This full-time, permanent role involves a 4 days on/4 days off shift pattern, providing customer support and managing incidents. Extensive training and career development opportunities are available, along with competitive salary and benefits.

Benefits

Pension scheme

Health support

Family policies

Discounts

Qualifications

• Experience in customer service, retail, or helpdesk environments.
• ITIL awareness is desirable.

Responsibilities

• Act as the first point of contact for incidents and requests.
• Log incidents and requests through an online portal.
• Provide excellent customer service.

Skills

Customer service

Proficiency in Microsoft Office

Call handling

Ability to work independently

Teamwork

Job description

Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Experience is Required), Northampton

Client:

Telent

Location:

Northampton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Salary and Benefits: Competitive starting salary, uncapped overtime, 20% shift uplift, training, 26 days leave, career development

Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Camberley. We support numerous managed service contracts and are expanding our team. This role offers extensive training and career progression opportunities.

The role involves a 4 days on / 4 days off shift pattern, with an 11-hour rotating shift from 7am-7pm and 7pm-7am, based at our modern Camberley office (GU15 3YL).

Our Technology Teams are committed and enterprising. Join us to contribute to the digital revolution, supporting critical infrastructure across the country. Your work will make a significant impact, keeping the nation's infrastructure connected and protected 24/7.

Responsibilities include:

• Act as the first point of contact for incidents, requests, and queries via various platforms
• Log incidents and requests through an online portal
• Provide excellent customer service
• Follow up and update customers regularly
• Attend training sessions
• Order and coordinate spare parts and engineer resources
• Maintain rapport with customers and understand their support needs
• Manage incident ownership and resolution
• Coordinate with vendors and escalate issues as needed
• Meet KPIs set by management

Ideal Candidate:

Customer service-oriented, with experience in retail, helpdesk, call centers, or similar environments. Proficiency in Microsoft Office is required. On-the-job training will be provided. Long-term career orientation is a plus.

Key Requirements:

• Experience in customer service, retail, or helpdesk environments
• Proficiency in Microsoft Office
• Call handling experience is advantageous
• Ability to work independently and in a team
• ITIL awareness is desirable

What We Offer:

Opportunities to develop across sectors, roles, and technologies, with a focus on inclusion and diversity. Benefits include pension scheme, family policies, health support, and discounts.

About Telent:

Leading technology company specializing in critical communications and digital infrastructure support. Join us to make a real impact and be part of a dedicated team of over 2,500 professionals.