Service Desk Analyst – 1st/2nd Line IT Support (Hybrid)

Vistry Services; Bishop's Cleeve; Vor Ort; GBP 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Annual bonus

Up to 33 days leave

Private Healthcare

Enhanced maternity/paternity leave

Pension scheme

Life assurance

Share incentive schemes

Agile working

Diversity and inclusion

Zusammenfassung

Vistry Group is seeking a Service Desk Analyst to join the Cheltenham team. You will log incidents, provide 1st/2nd line support, and escalate when needed. Travel to regional sites may be required, as will creating self-service docs and keeping users informed.

The role emphasizes strong communication, customer service in IT, and adherence to IT security policies. A full UK driving license is beneficial for on-site duties.

Qualifikationen

• Experience in customer service within IT support
• Experience on a Service Desk
• Excellent written and verbal communication skills
• Ability to influence stakeholders at all levels
• Familiarity with IT peripherals (printers, Meraki, iPhone/iPad)

Aufgaben

• Log incidents by phone into the ticketing system and ensure correct categorization
• Provide 1st and 2nd line support; escalate unresolved issues to appropriate teams
• Develop and maintain self-service documentation and keep users informed on progress
• Travel to regional/site offices when required and support new starters
• Adhere to IT Security Policy and internal SLAs; communicate known issues to the Service Desk Manager
• Provide end-user training as required and share knowledge with IT staff

Kenntnisse

Customer service

Communication

Team player

Ability to work under pressure

Willingness to learn

Driving license

Tools

ITSM tool

Printers & Meraki hardware

iPhones/iPads

Microsoft Windows 11

Office 365 Admin Centre

Active Directory

Jobbeschreibung

Vistry Group is seeking a Service Desk Analyst to join the Cheltenham team. You will log incidents, provide 1st/2nd line support, and escalate when needed. Travel to regional sites may be required, as will creating self-service docs and keeping users informed.

The role emphasizes strong communication, customer service in IT, and adherence to IT security policies. A full UK driving license is beneficial for on-site duties.