Service Desk Analyst

Unika; Liverpool; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading property services company is seeking a full-time Service Desk Analyst on a 12-month fixed-term contract. The role includes providing IT support, managing incidents, and improving workflows while offering a competitive salary and great benefits. Ideal candidates will have relevant experience and IT qualifications.

Benefits

Pension scheme

23 days annual leave plus bank holidays

Cycle to work scheme

YuLife benefits including life insurance and health services

Health cash plan and other discounts

Qualifications

• 1-2 years experience in a service desk or desktop support environment.
• ITIL V3/V4 qualification or MCP is desirable.
• Experience supporting PCs in a multi-site environment.

Responsibilities

• Provide operational support over the phone and face-to-face for the IT Service Desk.
• Record all incidents and ensure they are resolved.
• Provide 1st & 2nd line support for software and hardware.

Skills

ITIL V3/V4 qualification

Knowledge of Windows 11

Knowledge of Android

Knowledge of iOS

MS Office

Networking protocols

Knowledge of peripherals

Job description

Liberty has an exciting opportunity for a Service Desk Analyst to join our team on a 12-month fixed-term contract (maternity cover). Based in the North West region (Knowsley), this full-time role offers a 40-hour workweek with a competitive salary of £26,000 - £28,000, depending on experience, plus benefits.

The strength of our organization lies in our people. We pride ourselves on employing talented, driven individuals within the property services sector.

Liberty is an innovative property services business committed to putting customers and clients at the heart of everything we do. We deliver people-focused, intelligence-driven property services that improve outcomes for our customers and communities. Our services include building repairs and maintenance, property management, and supporting clients with their property needs, all with a focus on value for money and positive community impact.

Key Responsibilities

• Provide operational support over the phone and face-to-face for the IT Service Desk.
• Record all incidents on the Service Desk Management Tool and ensure they are resolved.
• Identify, categorize, prioritize, diagnose, and manage incidents and service requests effectively.
• Take ownership of incidents and requests until resolution.
• Escalate unresolved incidents and requests to relevant teams and manage them proactively.
• Provide 1st & 2nd line support, troubleshooting IT-related problems with software and hardware.
• Identify opportunities for improving workflows.

Candidate Requirements

• 1-2 years experience in a service desk or desktop support environment (mandatory).
• ITIL V3/V4 qualification, MCP, or equivalent (desirable).
• Knowledge of Windows 11, Android, iOS, MS Office, networking protocols, and peripherals.
• Experience supporting PCs in a multi-site environment.
• Experience with Service Desk logging systems and busy IT Service Desk environments.

Benefits

• Pension scheme
• 23 days annual leave plus bank holidays
• Cycle to work scheme
• Liberty Sense Awards for living our values
• YuLife benefits including life insurance, health services, and employee assistance programs
• Health cash plan and other discounts

We invest in our employees’ development, offering additional training to enhance skills and ensure industry standards compliance.

Liberty values diversity and inclusion, committed to equal opportunities for all qualified candidates. Only candidates with the right to work in the UK will be considered. All employees will undergo pre-employment vetting, including a DBS check if applicable.

Liberty is a real living wage employer.

If you are eager to work in a dynamic, high-performing team, apply now for the Service Desk Analyst position. We look forward to hearing from you!

Closing date for applications: 25th June 2025 (may close earlier depending on application volume).