Service Desk Analyst – 1st/2nd Line | Home-based, UK, Nationwide

Stroke Association; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

The Stroke Association is seeking a Service Desk Analyst to join their Technology Team. This home-based role involves providing first and second-line technical support, maintaining the asset register, and efficient resolution of service requests. The organization values diversity and encourages applications from candidates with lived experience of stroke.

Qualifications

• Experience in a service desk environment.
• Understanding of Microsoft technologies and software applications.
• Knowledge of hardware repair.

Responsibilities

• First point of contact for technical support.
• Support IT operations within the organization.
• Resolve incidents and service requests efficiently.

Skills

Communication

Team-oriented

Technical support

Tools

Microsoft technologies

Software applications

Hardware repair

Job description

Service Desk Analyst – 1st/2nd Line | Home-based, UK, Nationwide, London

Client:

Stroke Association

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

f6e3c7503692

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

We are seeking a flexible, communicative, and team-oriented individual to join our Technology Team as a Service Desk Analyst. You will be responsible for receiving, logging, and resolving first and second-line technical queries and requests, providing direct support to internal users.

Key Responsibilities:

• Serve as the first point of contact for technical support.
• Support IT operations within the organization.
• Resolve incidents and service requests efficiently.
• Maintain and update asset registers.

Qualifications and Attributes:

• Experience in a service desk environment.
• Understanding of Microsoft technologies and software applications.
• Knowledge of hardware repair.

Applicants must reside in the UK and have the right to work there. Interviews will be conducted via video conferencing. Please specify the role title and reference number in your application. We encourage applications from diverse backgrounds, especially those with lived experience of stroke, to help us build a more inclusive organization.

For more information, download the role profile. If you have questions, please contact us. Join us in our mission to support stroke survivors and rebuild lives after stroke.