Graduate Service Desk Analyst

GRAYCE; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

GRAYCE seeks a Graduate Service Desk Analyst in Manchester to join their IT Support Team as part of a development program. This role involves providing IT support, problem-solving, and gaining hands-on experience within prestigious client organizations, offering a promising growth path.

Benefits

Industry-recognised qualifications

Access to a network of mentors and coaches

Wellness support via Employee Assistance Programme

Qualifications

• Must possess a minimum 2:1 undergraduate degree.
• Should demonstrate technical knowledge in IT concepts.
• Previous IT experience is required.

Responsibilities

• Provide day-to-day IT support including customer inquiries and hardware issues.
• Run automated diagnostic programs and log customer issues.
• Escalate complex problems to senior team members as needed.

Skills

Problem Solving

Effective Communication

Analytical Thinking

Education

2:1 degree in a technical IT based subject

Job description

GRAYCE Manchester, England, United Kingdom

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GRAYCE Manchester, England, United Kingdom

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This range is provided by GRAYCE. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Position: Graduate Service Desk Analyst

Location: North West - Manchester

Application Requirements:

• 2:1 degree in a technical IT based subject
• Previous experience in an IT role
• Ability to work on site 5 days a week
• Right to work in the UK unsponsored for the duration of the programme

Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas for international applicants.

Overview of role:

Service Desk Support Analysts work as part of the IT Support Team, responsible for the day-to-day support operations. This includes taking customer enquiries, dealing with hardware issues, explaining and implementing possible solutions to the end customer, running automated diagnostic programmes, logging customer issues, tracking progress and escalating complex problems to more senior members of the team.

Why Grayce?

We specialise in driving change and transformation for some of the world’s most ambitious organisations. For over a decade, we've partnered with FTSE 100 and 250 companies to deliver impactful results by developing and deploying high-performing talent in the UK and beyond.

Our Analysts are actively involved in major global transformation programmes across diverse industries.

Our Accelerated Development Programme is designed to launch the careers of recent graduates eager to make an impact. We offer a fast-track route to expertise, allowing you to gain hands-on experience with one of our impressive clients in a variety of flexible roles such as the Service Desk Analyst opportunity.

Join Grayce and accelerate your career!

Opportunity: You'll embark on a journey of continuous learning, gaining industry-accredited qualifications, whilst getting hands-on experience working full time on site directly with prestigious FTSE100, 250, and 500 organisations.

Delivery: You will work with one client, delivering high quality outcomes during your Grayce tenure, before transitioning to working directly for them. The skills required for exceptional client delivery include natural curiosity, proactivity, adaptability, effective communication and problem solving.

Mentoring: Thrive under the guidance of our experienced Delivery Managers and Technical Trainers. They’ll be your go-to, offering support, insights, sharing experiences.

Progression: Starting as an Analyst with the potential for significant salary progression, you will pick up invaluable skills and complete a minimum of 6 industry recognised accreditations during your time on the development programme.

What makes a great Grayce Analyst

2:1 Undergraduate Degree: An undergraduate degree with a minimum 2:1, especially in a technical field like Computer Science, Information Technology, or Business Information Systems.

Technical Knowledge: We hugely value a solid foundation in technical concepts. This means being familiar with programming languages, understanding popular frameworks and tools used in software development, DevOps and testing.

Analytical Problem Solving: We're looking for analytical minds that can spot patterns and think creatively. Whether it's dissecting complex issues or finding fresh angles, we highly value critical thinking skills and their application.

Soft Skills: From effective communication styles to planning, organisation and a learning development mindset, Grayce is committed to building core consultancy skills. Stakeholder and time management are core skills we utilise every day and we look for examples of those through our interview process.

Why work for us?

Competitive Salary: Starting at £25,000 with potential for significant growth.

Industry Recognition: We help you embark on your journey with fully funded, industry-recognised qualifications designed to maximise your experience and put you in control of your career.

Mentors and Coaches: Access a network of mentors and coaches dedicated to you, your experiences and development at Grayce.

Wellness Support: We are here for you 24/7 with our Employee Assistance Programme, offering confidential assistance ranging from financial and legal support to health and well-being.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  IT Services and IT Consulting and Business Consulting and Services

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