Service Desk Analyst

JR United Kingdom; Ulverston; On-site; GBP 24,000 - 30,000; Full time

Job summary

A high-growth organization in Ulverston is seeking a Service Desk Analyst to join their team. This role involves providing first-line support, troubleshooting hardware and software issues, and managing communications with vendors. Ideal for individuals with a passion for IT support and problem-solving skills.

Qualifications

• Experience in providing 1st line support.
• Familiarity with database management.
• Basic understanding of Microsoft Exchange and networking.

Responsibilities

• Provide 1st line support to all client employees.
• Troubleshoot issues remotely or onsite.
• Manage and document IT procedures.

Skills

Troubleshooting

Communication

Database Management

Hardware Repairs

Microsoft Exchange Support

Tools

ITSM

SCCM

Active Directory (AD)

Keepass

Job description

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Our client is looking for Service Desk Analyst to join a high-growth organization. If you are interested, share your resume [emailprotected].

Location: Ulverston, UK

Duration: Contract

Job Description:

1. Provide 1st line support to all client employees and consultants.
2. Create and follow up tickets in ITSM.
3. Troubleshoot issues remotely or onsite at the physical walk-in desk.
4. Manage communication with 3rd party vendors for support and RMA.
5. Retail support: remotely manage all Telenet and Base stores across Belgium.
6. Stage and destage computers.
7. Perform hardware repairs on desktops and laptops, install OS on devices (PXE boot).
8. Manage databases (SCCM, AD, Keepass, In-house DB, etc.).
9. Handle new employee demands sent through TIPOS.
10. Provide basic Microsoft Exchange support, support on terminal servers and VMs.
11. Configure devices and collaborate with the network team for connectivity.
12. Document procedures and update existing documentation.
13. Stage, configure, and test end-user devices.
14. Follow up on starter and leaver processes.
15. Support LAN/WLAN connectivity.

Talent Acquisition Executive | UK & Europe