IT Service Desk Analyst

Watson Communications; Liverpool; On-site; GBP 20,000 - 27,000; Full time

Job summary

Watson Communications is seeking an IT Service Desk Analyst to join their Liverpool team. This entry-level position involves troubleshooting technical issues, managing support tickets, and delivering high-quality customer service. Candidates should have some experience in IT support and a passion for assisting customers.

Qualifications

• 6 to 12 months of experience in 1st line IT support.
• Ability to work on rotating shifts, including weekends and holidays.
• A positive attitude toward customer service.

Responsibilities

• Troubleshooting hardware and software problems.
• Managing support tickets for timely resolution.
• Collaborating with internal teams for seamless IT operations.

Skills

Troubleshooting

Problem Solving

Communication

Team Collaboration

Customer Service

Job description

Join to apply for the IT Service Desk Analyst role at Watson Communications.

This position requires working office-based, Monday to Friday, in Liverpool. Shift hours are 8am to 4pm or 9am to 5pm. You will be on call once a month.

You will report directly to the IT Service Desk Lead and join the IT Service Desk Team based in Liverpool, providing expert assistance in resolving technical issues.

Job Responsibilities

• Troubleshooting hardware and software problems.
• Managing and maintaining support tickets to ensure timely resolution.
• Following established processes for troubleshooting and system setup.
• Escalating complex issues to tier 2 support or management as needed.
• Participating in continuous improvement training as prescribed by your manager.
• Collaborating with internal teams to ensure seamless IT operations.
• Documenting and logging support activities and resolutions meticulously.
• Delivering high-quality customer service and support.

Skills Required

• 6 to 12 months of experience in 1st line IT support.
• Enjoy working in a collaborative, team-oriented environment.
• Strong troubleshooting and problem-solving skills.
• Excellent spoken and written communication skills.
• Ability to self-manage and prioritize multiple tasks.
• Capability to work on rotating shifts, including weekends (once a month) and bank holidays.
• A positive attitude toward customer service and willingness to go the extra mile.
• An interest in IT and a passion for customer service.
• Full training will be provided.

Please send your CV if you meet these skills and can commute to Liverpool 5 days a week.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT System Training and Support

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