Service Desk Analyst

JR United Kingdom; Preston; On-site; GBP 25,000 - 32,000; Full time

Job summary

A respected logistics organization is seeking a 1st Line Support Analyst to enhance their IT support team in Preston. The role involves providing first-line technical support within a Microsoft Office 365 environment and offers clear career progression opportunities. Ideal for candidates eager to learn with a strong customer service mindset.

Qualifications

• Experience with Microsoft Office 365 and Azure Active Directory (Entra ID) preferred.
• Eager to learn and develop professionally.

Responsibilities

• Providing first-line technical support within a Microsoft Office 365 environment.
• Managing and resolving support tickets and escalating issues as necessary.
• Contributing to the smooth operation of end-user services.

Skills

Outstanding customer service skills

Proficiency in Microsoft technologies

Proactive support analyst

Familiarity with Microsoft Intune

Job description

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Service Desk Analyst, preston, lancashire

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Client:

TRIA

Location:

preston, lancashire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

1st Line Support Analyst

An exciting opportunity to join a growing logistics organisation that is expanding its support team. You’ll be part of a close-knit IT function, providing first-line technical support within a Microsoft Office 365 environment. Your responsibilities will include managing and resolving support tickets, escalating issues where appropriate, and contributing to the smooth operation of end-user services.

This is an ideal role for someone looking to grow and progress within a dynamic and supportive team. They are working with a complete Microsoft cloud environment; therefore, you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more.

We are looking for someone with:

• Outstanding customer service skills and a strong service-oriented mindset
• Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID)
• A proactive support analyst who is eager to learn and develop professionally
• Familiarity with Microsoft Intune

This is a fantastic opportunity to join a well-respected organisation with clear pathways for career development. You’ll gain exposure to both support and project-based work, offering variety and the potential for fast-tracked progression.

If this sounds like the right fit for you, please apply and we will be in touch!