Service Desk Administrator, Sevenoaks, Up to £32K

RGB Network; Sevenoaks; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

23 days annual leave

Company pension scheme

Full IT equipment provided

Training and progression opportunities

Job summary

You will join RGB Network as a Service Desk M&E Administrator in Sevenoaks, handling administrative and coordination tasks for planned and reactive maintenance. The role reports to the Service Desk Manager and supports engineers, clients and internal teams in a fast-paced environment.

Ideal candidates are organised and proactive with transferable office experience; M&E or Building Services background is advantageous but not essential, with a clear path for development and career

Qualifications

• Organised, reliable, proactive and able to manage multiple priorities.
• Experience as a Service Coordinator/Administrator or similar is helpful.
• Experience in M&E or Building Services is advantageous but not essential.
• Strong transferable office-based skills from a busy environment.

Responsibilities

• Manage engineer diaries and coordinate daily schedules.
• Handle client enquiries and service requests professionally.
• Coordinate reactive and emergency call-outs.
• Liaise with engineers to obtain job updates and coordinate ongoing works.
• Prepare and issue Planned Preventative Maintenance (PPM) documentation.
• Coordinate with subcontractors and ensure required information is received.
• Maintain accurate service records and internal systems.
• Support compliance and documentation requirements.
• Provide general administrative support to the management team.
• Ensure clients, engineers and internal stakeholders receive a high level of service.
• Prioritise urgent requests and escalate issues where required.

Skills

Organised

Time management

Communication skills

Microsoft Office

IT skills

Calm under pressure

Attention to detail

Team player

Willingness to learn

Tools

Microsoft Office

Job description

Service Desk M&E Administrator Location: Sevenoaks

Salary: Up to £32,000 per annum, depending on experience

Hours: Monday to Friday, 8:30am - 5:00pm

Working Pattern: Office-based initially, with potential for hybrid working in the future

The Opportunity

We are recruiting for a Service Desk M&E Administrator to join an established and rapidly growing Building Services business based in Sevenoaks.

The company specialises in HVAC, Controls, and Fire & Smoke Control, providing planned and reactive maintenance services to commercial clients across London and the Home Counties.

This is an excellent opportunity for an organised and proactive individual who enjoys working in a fast-paced environment, managing multiple priorities and dealing with customers, engineers and internal teams.

Importantly, you do not need previous M&E or Facilities Management experience. The company is open to candidates from a range of backgrounds, including those with strong administration, coordination, customer service, scheduling or office-based experience.

If you are organised, confident communicating with people and comfortable working in a busy environment, your transferable skills could make you a great fit for this role.

The Role

Working as part of a close-knit Service Desk team and reporting to the Service Desk Manager, you will provide essential administrative and coordination support for planned and reactive maintenance services.

Your responsibilities will include:

• Managing engineer diaries and coordinating daily schedules.
• Handling client enquiries and service requests professionally and efficiently.
• Coordinating reactive and emergency call-outs.
• Liaising with engineers to obtain job updates and coordinate ongoing works.
• Preparing and issuing Planned Preventative Maintenance (PPM) documentation.
• Coordinating with subcontractors and ensuring required information and documentation is received.
• Maintaining accurate service records and internal systems.
• Supporting compliance and documentation requirements.
• Providing general administrative support to the management team.
• Ensuring clients, engineers and internal stakeholders receive a high level of service.
• Prioritising urgent requests and escalating issues where required.

About You

We are looking for someone who is organised, reliable, proactive and able to manage multiple priorities.

You may already have experience as a:

• Service Coordinator
• Service Administrator
• Helpdesk Administrator
• Engineering Administrator
• Facilities Administrator
• Office Administrator
• Scheduler / Coordinator

Experience within M&E, HVAC, Engineering, Building Services or Facilities Management would be advantageous, but is not essential.

We would also like to hear from candidates who have worked in a busy, fast-paced office environment and have strong transferable skills.

You will ideally have:

• Excellent organisational and time management skills.
• Strong communication skills and a professional telephone manner.
• Confidence dealing with customers, engineers and subcontractors.
• The ability to manage multiple tasks and competing priorities.
• Good IT skills, including Microsoft Office.
• The ability to remain calm and organised when working under pressure.
• Strong attention to detail.
• A proactive, positive and team-focused approach.
• A willingness to learn and develop.

The Company

You will be joining a growing Building Services business with around 70 employees and a strong reputation for quality service.

The company works predominantly with leading Facilities Management providers, supporting a diverse portfolio of commercial properties including healthcare facilities, care homes, retail environments and large commercial buildings.

The business has experienced significant growth and continues to invest in its people, offering a supportive working environment, training and genuine opportunities for long-term career development.

Salary & Benefits

• Up to £32,000 per annum, depending on experience.
• Monday to Friday, 8:30am - 5:00pm.
• Office-based initially, with potential for hybrid working in the future.
• 23 days annual leave plus Bank Holidays.
• Company pension scheme.
• Full IT equipment provided.
• Comprehensive training and ongoing support.
• Genuine career development and progression opportunities.
• Friendly and supportive working environment.