Service Desk Administrator

PPM Recruitment; Lymm; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Pension Scheme

Parking

Birthday entitlement

Job summary

PPM Recruitment is seeking a Service Desk Administrator to support the service team with general office admin tasks, log help desk data, and coordinate dispatch of engineers for reactive breakdowns and PPMs. The role involves liaising with clients, subcontractors, and suppliers, and using the CAFM system to raise and close tasks.

The ideal candidate will have experience in a similar role, be proficient with IT systems including Microsoft Office, and have CAFM software experience.

Qualifications

• Experience in a similar service desk/office admin role.
• Able to operate a help desk system.
• Strong IT skills including Microsoft Office.
• CAFМ experience is desirable.

Responsibilities

• Support the service team with general office admin tasks.
• Log information on the help desk database.
• Dispatch engineers and external contractors for reactive breakdowns and PPMs.
• Plan, schedule and dispatch reactive work orders and PPM to engineers.
• Handle incoming calls and respond to client inquiries.
• Raise and close tasks in the CAFM system as required.
• Liaise with sub-contractors and suppliers.

Skills

Help desk experience

IT skills

Tools

CAFM system

Microsoft Office

Job description

Service Desk Administrator

• To support the service team by carrying out general office administrative tasks such as raising purchase orders, responding to emails, raising quotations, data cleansing and system updating
• To log information received on the help desk database
• Dispatch mobile engineers/ book external specialist contractors for reactive breakdowns and PPM's
• To manage and plan/schedule and dispatch reactive work orders & PPM to the appropriate engineer(s)
• Handling incoming calls, liaison with existing and/or new clients responding to the enquiries accordingly.
• Raising & Closing of all tasks via the in-house CAFM as required
• Liaising with sub-contractors & suppliers

Candidate Requirements

• A knowledge of the engineering maintenance services and facilities management sectors is desirable.
• The successful candidate will be employed in a similar position or will have held similar positions.
• Able to operate a help desk system
• Excellent IT system skills i.e. Microsoft Office
• CAFM experience

Additional Information

• Monday to Thursday
• Friday
• 25 days holiday Plus Statutory Days plus Birthday
• Pension Scheme
• Parking