ServiceDesk Coordinator

OCS; Brighton; Sur place; GBP 26 000 - 38 000; Plein temps

Résumé du poste

OCS is seeking a Facilities Coordinator in the United Kingdom (Brighton area) to act as the principal contact for customer enquiries and new work requests on the CAFM Concept System. You will coordinate with engineers and sub-contractors, allocate tasks, and manage diaries for the regional workforce.

Roles include updating Reactive/PPM/Quoted jobs in CAFM, raising POs to sub-contractors, and supporting Project Managers on government contracts with quotations, site safety files, and job costing

Qualifications

• Previous Facilities Management experience is an advantage.
• Customer service skills are essential.
• Call centre experience preferred.
• Proficient with Microsoft Office.
• Excellent organisation and planning skills.
• Knowledge of property-related issues.
• Exceptional telephone etiquette.

Responsabilités

• Be the principal point of contact for customer enquiries, incoming calls and new work requests.
• Act as first point of contact for engineers and sub-contractors, allocate work and manage diaries for the regional area.
• Update and close Reactive, PPM and Quoted jobs in CAFM Concept System.
• Raise purchase orders to sub-contractors for reactive works and obtain ETAs and updates.
• Coordinate and support Project Managers on government contracts, including requesting quotations, raising POs, creating H&S files and costing variations.
• Update database of quotations, engineering overtime and statutory compliance certification as requested.

Connaissances

Customer service

Call centre experience

Organisation & planning

Telephone etiquette

Property knowledge

Outils

Microsoft Office

Description du poste

To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.

Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.

Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.

Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.

Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.

Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.

• Previous Facilities Management experience an advantage
• Customer Service Skills
• Call Centre Experience
• Microsoft Office
• Excellent organisation and planning skills.
• Knowledge and understanding of property-related issues.
• Exceptional telephone etiquettes