Senior Service Designer – Shape Public Services

DWP Digital; Sheffield; On-site; GBP 65,000 - 85,000; Full time

Job summary

DWP Digital is seeking a Senior Service Designer in the UK to lead cross‑functional service design activities across government channels. You will drive performance improvements, craft end-to-end service visions, and guide teams through complex policy and user needs.

As part of a growing design community, you will mentor colleagues, shape design patterns, and collaborate with policy, product, and delivery partners to deliver inclusive and resilient services.

Responsibilities

• Drive awareness of service performance and improvement opportunities to improve service outcomes.
• Use user needs, business and policy goals, and storytelling to articulate end-to-end services.
• Share knowledge of service design to advocate user-centred ways of working and establish workflows.

Job description

DWP Digital is seeking a Senior Service Designer in the UK to lead cross‑functional service design activities across government channels. You will drive performance improvements, craft end-to-end service visions, and guide teams through complex policy and user needs.

As part of a growing design community, you will mentor colleagues, shape design patterns, and collaborate with policy, product, and delivery partners to deliver inclusive and resilient services.