Service Designer - GDS - Central Government

TXP; United Kingdom; Remote; GBP 73,000 - 96,000; Full time

Job summary

TXP is seeking an experienced UK-based Service Designer to support the design and improvement of complex digital services within a large-scale government environment. The role focuses on understanding end-to-end user journeys and service ecosystems, identifying pain points and opportunities across multidisciplinary teams to design services that meet both user and organisational needs.

Remote with ad hoc travel to UK client sites.

Qualifications

• Strong previous experience as a Service Designer on complex government digital services.
• Experience working within Agile, multidisciplinary delivery teams.
• Strong service mapping, journey mapping and service blueprinting capability.
• Experience facilitating workshops with diverse stakeholder groups.
• Ability to turn research and evidence into practical service improvements.
• Strong stakeholder management and influencing skills.
• Experience designing services involving multiple systems, teams or organisational boundaries.
• Good understanding of accessibility and inclusive design.
• Previous experience working within UK central government departments.
• Experience of GDS-aligned digital delivery and service standards.
• Experience working on services at scale or involving vulnerable or diverse user groups.

Responsibilities

• Design and improve complex digital services within a large-scale government environment, focusing on end-to-end user journeys and service ecosystems.
• Collaborate across multidisciplinary teams to identify pain points and opportunities and implement service improvements.
• Turn user research and evidence into practical, scalable service changes that meet user and organisational needs.

Skills

Service design

Agile delivery

Stakeholder management

Journey mapping

Workshop facilitation

Research to action

Multi-system design

Accessibility design

Government domain

GDS standards

User research

Job description

Service DesignerLocation/Travel: Remote with ad hoc travel to UK client sites

Clearance: BPSS only

Duration: 6 month rolling

Rate: Upto £460.00 PD - Inside IR35 via Umbrella

We are looking for an experienced, UK based Service Designer to support the design and improvement of complex digital services within a large-scale government environment. The role will focus on understanding end-to-end user journeys and service ecosystems, identifying pain points and opportunities, and working across multidisciplinary teams to design services that meet both user and organisational needs.

Experience:

• Strong previous experience as a Service Designer on complex
• Experience working within Agile, multidisciplinary delivery teams.
• Strong service mapping, journey mapping and service blueprinting capability.
• Experience facilitating workshops with diverse stakeholder groups.
• Ability to turn research and evidence into practical service improvements.
• Strong stakeholder management and influencing skills.
• Experience designing services involving multiple systems, teams or organisational boundaries.
• Good understanding of accessibility and inclusive design.
• Previous experience working within UK central government departments.
• Experience of GDS-aligned digital delivery and service standards.
• Experience working on services at scale or involving vulnerable or diverse user groups.

Desirable:

Active SC clearance or previous government security clearance.