Service Designer - Newcastle

3003 Accenture (UK) Limited Company; Newcastle upon Tyne; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

25 days vacation

Private medical insurance

Charity leave days

Onsite client visits

Job summary

Accenture in Newcastle upon Tyne is seeking a Service Designer for a hybrid role. You will work on-site at the Cobalt Business Park office for a minimum of 3 days per week to shape end-to-end service experiences for clients.

You’ll collaborate with stakeholders, User Researchers and multidisciplinary teams to uncover needs, map journeys, and create service blueprints. You’ll promote user-centred design, accessibility and sustainable practices.

Qualifications

• Experience designing end-to-end services and systems.
• Strong understanding of user-centred design practices.
• Experience advocating for accessible and inclusive design.
• Ability to influence senior stakeholders and negotiate design decisions.
• Familiarity with design systems, libraries and guidelines.

Responsibilities

• Collaborate with stakeholders to understand business requirements and identify user needs.
• Support User Researchers in gathering insights to inform design decisions.
• Champion user-centred design and communicate the value of design, including accessibility and sustainability.
• Create service blueprints and journey maps to visualise end-to-end experiences.
• Facilitate workshops with stakeholders and delivery teams to maintain alignment and gather insights.
• Ensure adherence to client design standards, systems and best practices.
• Work with multidisciplinary teams including Interaction Designers, Researchers, Content Designers, Developers, and Analysts.
• Present work and rationale to internal teams and client stakeholders.
• Use data and testing to iterate on designs and validate hypotheses.

Skills

User-centred design

Stakeholder negotiation

Cross-functional collaboration

Agile / multidisciplinary environments

Accessibility considerations

Tools

HTML

Markdown

Nunjucks

Job description

Service Designer Location: Newcastle upon Tyne, UK Hybrid Working: Please note - This role will require you to work from our Newcastle, Cobalt Business Park office for a minimum of 3 days per week. Note: The above information relates to a specific client requirement.

As a team: As a service designer you’d be responsible for crafting the complete end-to-end experience of a service. Your role would be to optimise and enhance services to ensure they not only meet the needs of users but also align with the broader goals of the business. Service designers possess deep knowledge of design principles and systems, with a strong focus on both digital and offline channels. You would work collaboratively with various teams to ensure everyone is aligned and working toward a common vision. By identifying pain points and opportunities, you’d define and refine services to ensure a seamless and effective experience for the user.

As a Service Designer, you will:

• Collaborate with stakeholders to understand business requirements and identify user needs.


• Support User Researchers in gathering insights from users to inform design decisions.


• Champion user-centred design practices and effectively communicate the value of design - emphasising inclusivity, accessibility, and environmental sustainability.


• Create service blueprints and user journey maps to visualise the end-to-end experience and solve complex problems.


• Facilitate workshops with stakeholders and delivery teams to maintain alignment, encourage engagement, and gather insights.


• Ensure adherence to the client’s design standards, systems, and best practices.


• Work closely with multidisciplinary teams—including Interaction Designers, User Researchers, Content Designers, Developers, and Performance Analysts.


• Confidently present work and rationale to both internal teams and client stakeholders.


• Use evidence and data to iterate on designs, form hypotheses, and validate them through testing.

The following skills and experience are essential for this role:

• Relevant experience as a Service Designer or similar field


• Working with the Government Digital Service (GDS) design principals


• Experience advocating for User-Centred Design


• Experience negotiating with and influencing senior stakeholders


• Working with Design systems/libraries, style guides and existing patterns/guidelines

Set yourself apart:

• Working in an Agile or similar multidisciplinary environment


• Using HTML, Markdown, Nunjucks or other prototyping languages


• Strong accessibility knowledge


• Leading a team or mentoring junior designers

What’s in it for you:

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services, we are known for.

• 25 days’ vacation per year


• private medical insurance


• 3 extra days leave per year for charitable work of your choice!

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimise their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture