Service Designer

83zero Ltd; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Performance bonus

Flexible benefits

Training & development

Job summary

83zero Ltd in the UK is hiring a Senior Service Designer with active SC clearance to lead public sector digital transformation projects across London, Manchester, Glasgow and Bristol.

You will shape user-centred services, apply GDS standards, facilitate workshops, mentor junior designers and work in agile, multidisciplinary teams to deliver meaningful impact. This role offers a collaborative design community, ongoing training and opportunities to influence policy and service delivery.

Qualifications

• 5+ years of experience in service and product design.
• Active SC clearance - ESSENTIAL.
• Strong experience applying GDS standards within public sector environments.
• A proven track record of independently leading service design workstreams.
• Excellent workshop facilitation, stakeholder management and communication skills.
• Experience working in agile, multidisciplinary teams.

Responsibilities

• Leading end-to-end service design workstreams, from discovery through to delivery.
• Shaping innovative, user-focused digital services.
• Applying GDS standards, accessibility and inclusive design principles.
• Facilitating workshops, co-design sessions and design sprints.
• Collaborating with UX/UI designers, researchers, product owners and developers.
• Mentoring junior designers and helping shape the wider design practice.

Skills

SC clearance

GDS standards

Public sector exp

Workshops facilitation

Agile teams

Leadership

5+ yrs exp

Job description

NOW HIRING: SENIOR SERVICE DESIGNER - SC CLEARED

Lead. Design. Transform. Make an impact.

London | Manchester | Glasgow | Bristol

Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects?

This is your chance to shape the future of digital services, solve complex challenges and create meaningful, user-centred experiences that make a real difference.

WHAT YOU'LL BE DOING

• Leading end-to-end service design workstreams, from discovery through to delivery.
• Shaping innovative, user-focused digital services.
• Applying GDS standards, accessibility and inclusive design principles.
• Facilitating workshops, co-design sessions and design sprints.
• Collaborating with UX/UI designers, researchers, product owners and developers.
• Mentoring junior designers and helping shape the wider design practice.

WHAT WE'RE LOOKING FOR

• 5+ years' experience in service and product design.
• Active SC clearance - ESSENTIAL.
• Strong experience applying GDS standards within public sector environments.
• A proven track record of independently leading service design workstreams.
• Excellent workshop facilitation, stakeholder management and communication skills.
• Experience working in agile, multidisciplinary teams.

WHY MAKE YOUR NEXT MOVE?

• Work on high-profile public sector transformation programmes.
• Tackle meaningful challenges with real-world impact.
• Join a collaborative, forward-thinking design community.
• Access ongoing training, development and professional certifications.
• Enjoy a flexible benefits package and performance-related bonus.

READY TO MAKE AN IMPACT?