Service Designer

Talent; United Kingdom; On-site; GBP 20,000 - 32,000; Part time

Job summary

A leading design consultancy in the United Kingdom is seeking a Senior UX Service Designer to transform public services. You'll design inclusive and compliant citizen-centered experiences, leading user research and collaborating across teams. The ideal candidate has experience in public sector service design and a strong portfolio. This contract role offers a salary between £20,000.00 and £32,000.00.

Qualifications

• Proven experience as a Service Designer or Senior UX Designer in the public sector.
• Expert-level knowledge of the Double Diamond design process.
• Strong portfolio showcasing impactful service design projects.

Responsibilities

• Lead design from discovery to live implementation.
• Conduct and analyze user research, turning insights into design.
• Create service blueprints and user journey maps.

Skills

Service Design

User Research

Design for Accessibility

Communication Skills

Collaboration Tools

Tools

Miro

Figma

Job description

Direct message the job poster from Talent

We're looking for a highly experienced and passionate Senior UX Service Designer to join our dedicated team, focused on transforming critical public services. You'll play a vital role in designing end-to-end, citizen-centered experiences that are inclusive, accessible, and compliant with government standards. This role requires a blend of strategic thinking, hands-on design expertise, and the ability to navigate the unique complexities of the public sector environment.

Key Responsibilities

• Take ownership of complex service areas, leading the design from discovery and alpha stages through to live implementation and continuous iteration.
• Plan, conduct, and analyze comprehensive user research (qualitative and quantitative) with diverse user groups, turning insights into actionable design recommendations.
• Create detailed service blueprints, user journey maps, and system maps to visualize the current state and model future state services across all touchpoints.
• Collaborate effectively with policy experts, product owners, delivery managers, subject matter experts, and other designers to align service design with policy intent and technical feasibility.
• Ensure all designs meet the GDS Service Standard (or equivalent government design standards) and comply with accessibility regulations (WCAG 2.1 AA).
• Provide guidance and mentorship to junior UX/Service Designers and advocate for service design principles across the organization.

Qualifications

• Proven experience as a Service Designer or Senior UX Designer, with a significant portion of this experience gained within the public sector or a related regulated industry.
• Expert-level knowledge and practical experience with the end-to-end Double Diamond design process.
• Demonstrable ability to design for accessibility and inclusion, particularly meeting WCAG 2.1 AA standards.
• Strong portfolio showcasing strategic service design projects, illustrating the impact of your work on user outcomes and organizational efficiency.
• Excellent communication, presentation, and facilitation skills, with the ability to articulate design rationale to senior stakeholders.
• Proficiency with relevant design and collaboration tools (e.g., Miro, Figma, etc.).

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Public Relations and Consulting

Industries

Staffing and Recruiting

Location

London, England, United Kingdom

Salary

£20,000.00-£32,000.00

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