Senior Service Designer

Stealth iT Consulting; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Job summary

A digital consulting firm is looking for a Senior Service Designer to enhance user-centered design across various projects. This role involves guiding clients from concept to implementation, advocating for user-focused transformations, and requires strong experience in service design processes. Ideal candidates will have over 5 years of experience and familiarity with GDS principles. The position offers remote work options with occasional travel to client sites.

Qualifications

• 5 years+ experience in User-Centric Design across the full service design process.
• Familiarity with Government Digital Service (GDS) principles.
• Expertise in creating service design deliverables like user journeys and service blueprints.

Responsibilities

• Guide clients through the entire service design process.
• Maximize value delivery for clients from concept to implementation.
• Utilize emerging trends to enhance existing services.

Skills

User-Centric Design

Service Design Process

Agile (Scrum) Environments

Stakeholder Management

Critical Thinking

Facilitation Skills

Job description

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Overview

Stealth iT Consulting are currently supporting a huge player within the digital consulting world and we are looking for Senior Service Designer's to make an impact within the Design team! This is an opportunity to develop and grow, working with major clients in both public and private sector (including DWP, NHS Digital, BP and Ikea).

This role is mainly remote with occasional travel dependant on your client project, this will be either London, Manchester, or Glasgow.

As a Service Designer, Your Role Will Include:

• Maximizing Value: Ensure the highest value delivery for clients, from the initial concept to the real-world implementation of service design.
• End-to-End Support: Guide clients through the entire service design process, from ideation and inception to solution development and testing.
• Championing User-Centricity: Leverage a range of tools and methods to embed design thinking and user-centred approaches.
• Innovative Collaboration: Work on new ideas alongside solution teams to design and develop forward-thinking products and services.
• Driving Service Improvements: Utilize emerging trends to enhance existing services and introduce cutting-edge, industry-first experiences.
• Influencing Stakeholders: Advocate for user-focused transformation, engaging with service managers, user researchers, UI/UX designers, and program directors to demonstrate the impact of user-centric solutions.

Required Experience

• 5 years+ working within UCD across the full service design process, working independently with minimal support.
• Familiarity with Government Digital Service (GDS) principles and standards is a must have.
• Expertise in creating service design deliverables, including user journeys, personas, service blueprints, and concepts.
• Understanding of accessibility challenges for diverse user groups and ability to address them.
• Strong facilitation skills – experience leading workshops, design sprints, and ideation sessions.
• Ability to visualize complex services in a clear and engaging way for different audiences.
• Critical thinking and problem-solving skills, with a passion for asking "why" and breaking down challenges.
• Experience in agile (scrum) environments, collaborating with cross-functional teams (researchers, designers, analysts, product owners, and developers).
• Ability to manage competing priorities under tight deadlines with a proactive approach.
• Strong stakeholder management skills, balancing diverse perspectives to drive design success.
• Advocacy for user-centricity, translating user stories into actionable design strategies.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting