Senior Service Designer

Anson McCade; London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

25 days annual leave + public holidays

Job summary

A leading UK digital design consultancy is seeking a Senior Service Designer to drive strategic planning and improve user experiences. The ideal candidate should have 4-5 years of service design experience, preferably with a public sector background. Responsibilities include creating service maps and advising on service improvement. This role offers 25 days of annual leave plus public holidays and the opportunity to work in a hybrid environment.

Qualifications

• 4-5 years of experience in Service Design, ideally with public sector or consulting.
• Expert at designing services from end to end.
• Strong experience in User-Centred design.

Responsibilities

• Lead strategic planning for the client’s service.
• Create service maps and blueprints.
• Advise on organisational problem approaches.

Skills

User-Centred design

Service design

Workshop delivery

Mentoring

Job description

Overview

Senior Service Designer – London (Hybrid). We are seeking a Senior Service Designer to join a leading UK digital design consultancy, supporting large-scale digital transformation programmes for both public and private sectors.

You’ll be an experienced Service Designer with at least 4-5 years of experience, ideally with a public sector or consulting background, and keen to grow within an expanding design practice.

Base pay range

London - Hybrid

What you’ll do

• Lead strategic planning for the client’s service with the user at the heart.
• Create service maps, value propositions or service blueprints.
• Provide advice and recommendations on potential approaches to organisational problems.
• Work to common goals and be the voice of the customer in the room.
• Generate concepts to evolve and improve existing services.
• Simplify complex information and processes focused on the user and how they’ll interact with a service.

Your ideal background

• Expert at designing services from end to end and improving existing services that are underperforming.
• Strong User-Centred design experience.
• Experience delivering workshops, proposals and assets.
• Experience with GDS is highly desired.
• Experience with mentoring or management is advantageous.

The Package

• 25 days annual leave + public holidays

To hear more about how you can shape the future of digital services, get in touch with Connor Smyth at Anson McCade.