Service Designer

Tate Recruitment; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading company in the UK is seeking a Senior Service Designer to lead the design and improvement of services across various channels. This role involves creating user-centered designs and aligning them with business strategies. The position offers a hybrid work model in Central London with an immediate start.

Qualifications

• Experience in working in a small - mid size company.
• Familiarity with GDS service design principles or similar frameworks.

Responsibilities

• Design end-to-end services across digital and non-digital touchpoints.
• Create wireframes, user flows, and interactive prototypes.
• Plan and conduct user research.

Skills

User-centered design

Inclusive design

Frontend development

Tools

GDS service design principles

Job description

This range is provided by Tate Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Tate Recruitment

Tech recruitment specialist at Tate | Connecting top tech talent with software development and engineering opportunities

Service Designer

Immediate start

23 month FTC

Location: Central London, hybrid and flexible. Please note this is not a fully remote position

Join a UK government-funded, independent body that provides free legal advice to leaseholders in England and Wales. As part of an exciting digital transformation, we’re looking for a hands-on Senior Service Designer to lead the design and improvement of services across digital, phone, and email channels.

Key Responsibilities

• Design end-to-end services across digital and non-digital touchpoints
• Create wireframes, user flows, and interactive prototypes
• Plan and conduct user research
• Align service and UX design with business strategy, including AI and automation integration
• Translate complex stakeholder needs into practical service improvements

What We’re Looking For

• Familiarity with GDS service design principles or similar frameworks
• Strong grasp of user-centered and inclusive design practices
• Any frontend development experience is a bonus
• Experience in working in a small - mid size company

If this sounds like you, please apply with an up to date CV and portfolio.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design

• Industries

  Housing Programs

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