Service Designer

Vodafone Group; Farnborough; On-site; GBP 50,000 - 80,000; Full time

Job summary

Join a forward-thinking technology communications company as a Service Designer, where you'll play a crucial role in crafting innovative solutions for enterprise clients. This position offers the opportunity to work on complex designs, collaborating with cross-functional teams and directly interfacing with customers. With a commitment to diversity and employee well-being, the company provides a supportive environment that encourages professional growth. Enjoy a competitive salary, extensive benefits, and the chance to make a significant impact in a dynamic industry.

Benefits

28 days holiday entitlement

Employee discounts

Pension plan

Share schemes

Paid leave for charity projects

Learning and development tools

Market leading parental leave policies

Qualifications

• Experience in creating and writing operational processes.
• Demonstrable experience in designing and delivering complex service solutions.

Responsibilities

• Produce designs for complex opportunities involving multiple products.
• Collaborate with managers and stakeholders to create customer-facing materials.

Skills

Operational Processes

SDWAN

IP Networking

Unified Communications

Network Monitoring

Security Solutions

Mobile Data Services

IT Managed Services

Job description

Location: Farnborough (onsite)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full Time (Mon-Fri 37.5 hours per week)

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join Vodafone Business Security Enhanced (VBSE) for Vodafone UK and support in providing world-class Secure Solutions for our Enterprise clients.

What you’ll do

The Service Designer role involves producing designs for complex opportunities that include multiple towers and products. This includes reviewing solution designs developed by Solution Architects and providing peer reviews to ensure solutions are designed, costed, and documented in line with customer requirements and contracts.

The Service Designer collaborates with Programme and Project Managers in cross-functional and virtual teams, representing all Vodafone ITIL Functions in creating key customer-facing operations material.

Additionally, the Service Designer interfaces directly with customers and third-party suppliers involved in the creation and delivery of each solution. The role requires experience with procurement frameworks and processes associated with both public sector and CNI clients, including awareness of public sector procurement via OJEU and UK Government Frameworks.

• Customer Ops Manual (COM) – Responsible for production and handover into BAU
• Attend pre and post Sales Design workshops and represent the Vodafone ITIL Stakeholders.
• Review Customer Contracts and Requirements documentation to identify gaps and conflicts. This will ensure Contractual Support Compliance.
• Creation of reference service architecture & design models for future opportunities
• Service requirements review and assessment against standard, optional and bespoke offerings

Who you are

• Experienced in creating and writing Operational Processes
• Ability to both influence, and show resolve under pressure from both customers and internal stakeholders to ensure solution designs are deliverable
• Understand the Fixed Product and Support processes
• Must have demonstrable experience of designing and/or delivering complex service solutions
• Must have working knowledge of solution designs which include: SDWAN & IP Networking/ Unified Comms/ LAN/WAN/ Internet Access solutions/ Network Monitoring & Optimisation/ Security solutions/ Mobility and Mobile Data Services/ IT Managed Services

• Security Clearance: This position requires the person to hold or to be eligible to undergo UK Developed Vetting (DV) clearance.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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